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Hello! I'm Silvio Albano, a motivated Debt Collector and customer-relationship specialist based in Krakow, Poland. I bring proven experience in managing overdue accounts, negotiating payment plans, and maintaining strong client relationships, all while staying compliant with company policies. I thrive in dynamic teams and am focused on delivering measurable results and outstanding service. I enjoy collaborating with finance and operations to streamline processes, keep CRM records accurate, and resolve disputes efficiently. I am excited to contribute to a results-driven environment and continue growing my skills in negotiation, data management, and customer care.…Hello! I'm Silvio Albano, a motivated Debt Collector and customer-relationship specialist based in Krakow, Poland. I bring proven experience in managing overdue accounts, negotiating payment plans, and maintaining strong client relationships, all while staying compliant with company policies. I thrive in dynamic teams and am focused on delivering measurable results and outstanding service. I enjoy collaborating with finance and operations to streamline processes, keep CRM records accurate, and resolve disputes efficiently. I am excited to contribute to a results-driven environment and continue growing my skills in negotiation, data management, and customer care.

Silvio Albano

Presenter, Voiceover Artist, Copywriter, +2

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Hello! I'm Silvio Albano, a motivated Debt Collector and customer-relationship specialist based in Krakow, Poland. I bring proven experience in managing overdue accounts, negotiating payment plans, and maintaining strong client relationships, all while staying compliant with company policies. I thrive in dynamic teams and am focused on delivering measurable results and outstanding service. I enjoy collaborating with finance and operations to streamline processes, keep CRM records accurate, and resolve disputes efficiently. I am excited to contribute to a results-driven environment and continue growing my skills in negotiation, data management, and customer care.…Hello! I'm Silvio Albano, a motivated Debt Collector and customer-relationship specialist based in Krakow, Poland. I bring proven experience in managing overdue accounts, negotiating payment plans, and maintaining strong client relationships, all while staying compliant with company policies. I thrive in dynamic teams and am focused on delivering measurable results and outstanding service. I enjoy collaborating with finance and operations to streamline processes, keep CRM records accurate, and resolve disputes efficiently. I am excited to contribute to a results-driven environment and continue growing my skills in negotiation, data management, and customer care.

Available to hire

Hello! I’m Silvio Albano, a motivated Debt Collector and customer-relationship specialist based in Krakow, Poland. I bring proven experience in managing overdue accounts, negotiating payment plans, and maintaining strong client relationships, all while staying compliant with company policies. I thrive in dynamic teams and am focused on delivering measurable results and outstanding service.

I enjoy collaborating with finance and operations to streamline processes, keep CRM records accurate, and resolve disputes efficiently. I am excited to contribute to a results-driven environment and continue growing my skills in negotiation, data management, and customer care.

Skills

Salesforce

CRM

Data Visualization

Experience Level

Salesforce

Expert

CRM

Intermediate

Data Visualization

Intermediate

Language

Portuguese

Fluent

English

Fluent

Polish

Fluent

Spanish; Castilian

Advanced

Work Experience

Debt Collector / Collections Specialist at Capgemini

January 1, 2025 - October 25, 2025

Contacted clients with overdue payments via phone, email, and letters. Negotiated repayment terms while maintaining positive relationships. Met and exceeded monthly collection targets. Recorded all communications and updates accurately in the CRM system. Resolved disputes efficiently while ensuring compliance with company policies. Collaborated with the finance department to track and report delinquent accounts.