Available to hire
Hi, I’m Freya Chin. I help organizations accelerate transformation by leading cross-functional projects, optimizing processes, and delivering tangible results across automotive, retail, and technology sectors.
I’m certified in Project Management and Data Analytics, enjoy turning data into actionable insights, and thrive when collaborating with stakeholders to drive adoption and measurable improvements.
Experience Level
Language
English
Fluent
Work Experience
Product Coordinator at Audi Australia
June 1, 2025 - October 25, 2025Led cross-departmental vehicle pre-launch projects, managing tasks, approvals, and timelines with Trello, ensuring alignment between HQ, local teams, and external vendors. Coordinated with digital agencies to ensure readiness of product data and digital assets across website and marketing platforms. Improved operational efficiency by automating reporting and progress tracking with Excel VBA tools. Supported SAP S/4HANA migration, validating and preparing data to ensure smooth transition and system accuracy. Designed automated reporting macros to streamline international communication between global HQ and local stakeholders.
AI Trainer at Outliers
May 1, 2024 - PresentCollaborated on AI development projects, including dialogue quality assessment and prompt engineering, providing structured feedback to enhance accuracy and contextual performance.
Business Associate at Crystal International Group Limited
February 1, 2023 - October 25, 2025Conducted data analysis and operational improvement projects to support corporate sustainability and business performance goals.
Assistant Manager - Goal Alignment & Continuous Excellence at Cycle & Carriage Bintang
April 1, 2022 - October 25, 2025Drove nationwide customer experience improvement program, aligning multiple branches across sales and aftersales operations. Partnered with IT and business stakeholders to define and implement system enhancements for sales tracking, reporting, and operational efficiency. Translated strategic goals into operational plans, contributing to budgeting, KPI tracking, and performance reporting. Championed structured workflows and change management initiatives to boost team productivity and collaboration.
Executive - Goal Alignment & Continuous Excellence at Cycle & Carriage Bintang
March 1, 2021 - October 25, 2025Managed project timelines and supported transformation rollouts across branches, applying agile project communication. Conducted KPI gap analysis and developed quick-win initiatives to optimize performance.
Aftersales Executive / Management Trainee at Cycle & Carriage Singapore (Mercedes-Benz)
June 1, 2020 - October 25, 2025Contributed to a company-wide business transformation project in Jakarta, helping design and roll out a new management operating system across branches. Implemented a digital workflow system in Singapore, collaborating with IT, vendors, and affiliates for successful adoption. Delivered user training and workshops, ensuring smooth stakeholder transition during system rollout.
Education
BBA – International Business and Management at Northwood University, USA
January 11, 2030 - January 1, 2018Qualifications
Google Project Management
January 1, 2024 - October 25, 2025Google Data Analytics
January 1, 2024 - October 25, 2025IBM Data Science Specialization
January 1, 2021 - October 25, 2025Industry Experience
Retail, Software & Internet, Manufacturing, Professional Services, Media & Entertainment
Experience Level
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