Available to hire
I am a motivated professional with a BA in Marketing Management from Bahir Dar University. My experience extends across customer service and digital communication, ensuring high-quality client interactions in both Amharic and English. I’m passionate about delivering exceptional support and continuously improving customer experiences.
Experience Level
Language
Amharic
Fluent
English
Fluent
Spanish; Castilian
Beginner
Work Experience
Customer Service Officer at Zemen Bank
April 1, 2023 - PresentAssisted clients with banking services ensuring high customer satisfaction. Handled inquiries and resolved issues professionally and efficiently while maintaining strong communication through phone, email, and in-person support.
Customer Service Representative at Multichoice Ethiopia (DSTV) CALL CENTER
April 1, 2023 - October 26, 2025Supported customers with account management, technical issues, and subscription services. Improved client satisfaction by providing friendly and knowledgeable assistance and developed excellent communication and listening skills.
Customer Service Officer at Zemen Bank
April 1, 2023 - PresentAssist clients with banking services and ensure high customer satisfaction. Handle inquiries and resolve issues professionally and efficiently. Maintain strong communication through phone, email, and in-person support. Collaborate with internal teams to improve customer experience.
Customer Service Representative at Multichoice Ethiopia (DSTV) CALL CENTER
April 1, 2023 - October 26, 2025Supported customers with account management, technical issues, and subscription services. Improved client satisfaction by providing friendly and knowledgeable assistance. Developed excellent communication and listening skills.
Education
Bachelor of Arts in Marketing Management at Bahir Dar University
September 1, 2018 - June 1, 2022Bachelor of Arts in Marketing Management at Bahir Dar University
January 1, 2018 - January 1, 2022Qualifications
Graphics/PS, AI and ID Certificate
January 1, 2025 - October 26, 2025Business Entrepreneurship and Leadership Transformation Pre-Accelerator
May 18, 2021 - June 12, 2021Advanced Communication Skill
June 14, 2024 - October 26, 2025Graphics/PS,AI and ID Certificate
January 27, 2025 - October 26, 2025Business Entrepreneurship and Leadership Transformation Pre-Accelerator
May 18, 2021 - June 12, 2021Advanced Communication Skill
June 14, 2024 - October 26, 2025HP life certificates on online courses
January 11, 2030 - October 26, 2025Industry Experience
Financial Services, Media & Entertainment
Experience Level
Hire a Audio Transcriber
We have the best audio transcriber experts on Twine. Hire a audio transcriber in Addis Ababa today.