I’m a bilingual client service professional with 15+ years of experience supporting customers in regulated, high-volume environments. I’m experienced in check-in and registration procedures, guiding clients through application steps, and verifying identity and documentation with a strong focus on security and compliance. Across my roles, I’ve handled time-sensitive situations calmly while applying fraud awareness and established security protocols. I’m known for reliable judgment, clear communication, and staying detail-focused—whether I’m processing international transactions, resolving issues in fast-paced contexts, or assisting clients with urgent and complex needs.…

user1221793

I’m a bilingual client service professional with 15+ years of experience supporting customers in regulated, high-volume environments. I’m experienced in check-in and registration procedures, guiding clients through application steps, and verifying identity and documentation with a strong focus on security and compliance. Across my roles, I’ve handled time-sensitive situations calmly while applying fraud awareness and established security protocols. I’m known for reliable judgment, clear communication, and staying detail-focused—whether I’m processing international transactions, resolving issues in fast-paced contexts, or assisting clients with urgent and complex needs.…

Available to hire

I’m a bilingual client service professional with 15+ years of experience supporting customers in regulated, high-volume environments. I’m experienced in check-in and registration procedures, guiding clients through application steps, and verifying identity and documentation with a strong focus on security and compliance.

Across my roles, I’ve handled time-sensitive situations calmly while applying fraud awareness and established security protocols. I’m known for reliable judgment, clear communication, and staying detail-focused—whether I’m processing international transactions, resolving issues in fast-paced contexts, or assisting clients with urgent and complex needs.

See more

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Igbo
Intermediate
English
Fluent
French
Fluent
Spanish; Castilian
Intermediate

Work Experience

Senior Banking Advisor at RBC U.S. Bank (Georgia)
January 1, 2023 - April 30, 2025
Verified identities and official documentation according to regulatory requirements. Processed cross-border and international transactions with a high level of accuracy. Explained procedures and resolved issues in fast-paced, time-sensitive contexts while maintaining service quality and compliance standards.
Digital Advisor
May 1, 2022 - January 1, 2023
Supported digital registrations and helped ensure secure transactions. Applied established security procedures and maintained confidentiality of personal and financial information while supporting clients.
Banking Advisor
January 1, 2021 - May 1, 2022
Assisted with banking-related client support and day-to-day guidance in a regulated environment. Resolved client needs in time-sensitive situations while maintaining accuracy, professionalism, and compliance.
Fraud Agent at RBC
August 1, 2019 - January 1, 2021
Detected irregular activity and applied established security protocols. Assisted clients dealing with urgent or complex situations. Ensured confidentiality of personal and financial information and supported secure processing workflows.
Business Lending Officer (Contract) at RBC
February 1, 2019 - June 30, 2019
Conducted detailed file verification and bilingual document handling. Ensured procedural compliance and the integrity of records while supporting lending-related processes.
Logistics Agent at Aloric a
January 1, 2018 - January 1, 2019
Retention Agent at Aimia Canada
January 1, 2014 - January 1, 2015
Customer Service Representative at BMO
January 1, 2012 - January 1, 2013
Promotions Representative at TrueMedic / Agence People
January 1, 2012 - January 1, 2019
Check Processing Clerk at Davis & Henderson
January 1, 2010 - January 1, 2011

Education

Certificate – Sustainable Business Launching at FemmesEtnik Office Studies – Cégep de Saint-Jean-sur-Richelieu College / Dawson College (combined from resume)
January 11, 2030 - October 15, 2026
College Degree – Literature & Languages at Dawson College
January 11, 2030 - October 15, 2026
ACS – Arts organization (College de Rosemont) at Collège de Rosemont
January 11, 2030 - October 15, 2026

Qualifications

Specialized training in improvisation and comedy
January 11, 2030 - February 17, 2026

Industry Experience

Media & Entertainment, Education, Professional Services, Financial Services, Retail