Available to hire
I am an experienced Community Manager with a passion for building and managing online communities. My expertise lies in creating engagement strategies, monitoring online interactions, and ensuring customer satisfaction. I thrive in collaborative environments and enjoy utilizing technology to enhance community experiences.
With a strong background in customer support and community management, I have developed effective communication skills that help bridge the gap between customers and businesses. I am dedicated to understanding customer needs and providing solutions that foster positive relationships.
Work Experience
Community Manager at DogData - Remote
July 1, 2022 - October 27, 2025Managed the online community by strategizing engagement tactics, creating content calendars, and implementing feedback loops. Responsible for fostering member interactions and ensuring a positive community atmosphere.
Customer Support Team Lead at PlatformX Labs - Remote
July 1, 2022 - October 27, 2025Led a team of customer support representatives to enhance service delivery. Focused on team training, performance evaluations, and optimizing customer satisfaction processes.
Customer Support Representative at Selfy Tour - Remote
January 1, 2021 - PresentProvided comprehensive support to customers, addressing inquiries and resolving issues across multiple channels. Actively contributed to improving service operations through feedback.
Education
Secondary School at Logic High School
September 1, 2010 - July 1, 2016Public Administration at University of Ilorin
September 1, 2016 - July 1, 2020Qualifications
Industry Experience
Professional Services, Software & Internet
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