Logistics Quality Assurance Officer at Buybay

Monitored environmental and safety compliance during logistics operations; participated in cross-functional meetings to align quality goals with supply chain and business objectives; supported warehouse teams with quality control tools and ensured equipment calibration and inspection routines were followed; managed quality holds and quarantine processes for non-compliant goods to prevent defective inventory from reaching customers; trained logistics personnel on quality awareness, product handling, and reporting procedures; analyzed logistics quality KPIs including damage rates, order accuracy, on-time delivery, and return rates; performed quality inspections on incoming and outgoing goods to verify compliance with product specifications, labeling, and packaging standards; logged and analyzed return reasons to identify recurring issues and recommend preventive measures; conducted regular 6S/lean inspections to maintain a clean, organized, hazard-free workplace; used Verdict to verify p

Local SEO Specialist at White Label SEO Firm, USA

Configured and tracked weekly performance reports using Local Viking; generated keyword ranking reports and provided insights on local SEO efforts; managed Google Business Profile (GBP) activities including posting responses to Q&A and reviews; verified business NAP consistency and minimized duplicates; monitored Page Speed Insights scores and used Citation Vault to improve directory listings; coordinated press submissions via GetNews and embedding maps; collaborated with clients and management to resolve client SEO issues; trained staff on Local Viking, Indexification, Trello, and PlePer, and produced GEO grid-based keyword strategies to enhance local visibility; prepared end-of-month performance reports.

Website Content Writer at White Label SEO Firm, USA

Crafted compelling website content aligned with brand voice and SEO objectives; researched industry trends, competitors, and target audiences to inform content creation; produced landing page copy, product descriptions, about us pages, and blog posts optimized for search engines; collaborated with marketing, design, and SEO teams to ensure content integrated with site design and user experience; followed best practices in web writing, including structured headings, bullet lists, and hyperlinks; adhered to brand guidelines and tone; edited and proofread content for accuracy and clarity.

Back Office Support at Capital One Bank (IQOR), USA & Philippines

Analyzed and responded to customer inquiries via mail and fax regarding POA, ARN, and OKTSW additions; used templates and ad-hoc inputs to address customer needs; met daily case quotas and ensured timely resolutions; reviewed state-specific laws and requirements to ensure compliance; proofreading of documents before submission; maintained data accuracy and confidentiality of customer information per banking standards; supported quick, accurate communication with customers and internal teams.

Account Specialist at Capital One Bank (IQOR), USA & Philippines

Handled credit card inquiries including balance questions, replacements, and fraud investigations; assisted with changing due dates, adding authorized users, and online banking setup; resolved disputes and guided customers on dispute submission to credit bureaus; processed payments and ensured secure handling of financial information; routed inquiries to relevant bank departments to facilitate resolutions; consistently met KPI targets through effective customer support and adherence to quality standards.