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I am a customer-focused professional with a Master’s in Industrial Engineering and strong experience in client-facing roles. I excel at building relationships, resolving customer issues, and promoting services that meet client needs. I am naturally empathetic, adaptable, and persuasive, with a strong interest in sales and customer success.…

Andrea Bustos

Content Producer, Copywriter, Video Editor, +2

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I am a customer-focused professional with a Master’s in Industrial Engineering and strong experience in client-facing roles. I excel at building relationships, resolving customer issues, and promoting services that meet client needs. I am naturally empathetic, adaptable, and persuasive, with a strong interest in sales and customer success.…

Available to hire

I am a customer-focused professional with a Master’s in Industrial Engineering and strong experience in client-facing roles. I excel at building relationships, resolving customer issues, and promoting services that meet client needs.

I am naturally empathetic, adaptable, and persuasive, with a strong interest in sales and customer success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

German

Intermediate

French

Beginner

Work Experience

Sales & Administrative Assistant at Ringhotel Nebelhornblick + Freien Ortskartell köln e.v

October 1, 2025 - October 27, 2025

Built and maintained strong client relationships by handling inquiries, upselling services, and ensuring customer satisfaction. Supported revenue growth through proactive communication, identifying client needs, and offering tailored solutions. Collaborated with management to improve service delivery contributing to higher client retention.

Team Leader Content Technician at On Side Restoration

June 1, 2023 - October 27, 2025

Led and coordinated a team of content technicians, ensuring efficient and high-quality restoration services. Provided expert guidance to clients on service options, fostering trust and increasing customer retention. Documented solutions with digital tools, improving transparency and upselling opportunities.

Field Operations Supervisor at Summer Staffing Solutions ltd.

July 1, 2022 - October 27, 2025

Owned client relationships by managing communications, aligning expectations, and strengthening partnerships. Addressed and resolved client feedback, maintaining satisfaction and long-term business relationships. Coordinated schedules and resources to meet project deadlines, aligning client expectations with deliverables. Improved client retention through proactive updates and consistent quality of service.

Project Engineer & Client Coordinator at Constructora y de servicios Hidroterra Ltda

July 1, 2021 - October 27, 2025

Maintained strong client relationships by tailoring technical solutions to customer needs and meeting expectations. Clearly communicated complex technical and financial details to clients, enhancing understanding and trust. Collaborated with architects, contractors, and clients to deliver seamless solutions that exceeded expectations. Regularly monitored project budgets, proactively managing cost discussions with clients.