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I'm a customer success and technical support professional with over a decade of experience helping international clients resolve complex issues and maximize satisfaction. I excel at email-based support, proactive problem-solving, and collaborating with remote teams to deliver positive customer outcomes. I’m passionate about gaming and technology, and I’m currently expanding my IT expertise with a Software Development degree to further enhance my troubleshooting and development skills. In addition to customer-facing work, I bring hands-on experience with CRM, training, and collaboration with sales and marketing teams to drive adoption, retention, and revenue. I enjoy translating technical concepts into clear guidance for clients and colleagues alike, and I’m committed to continuous learning in a fast-paced digital environment.…I'm a customer success and technical support professional with over a decade of experience helping international clients resolve complex issues and maximize satisfaction. I excel at email-based support, proactive problem-solving, and collaborating with remote teams to deliver positive customer outcomes. I’m passionate about gaming and technology, and I’m currently expanding my IT expertise with a Software Development degree to further enhance my troubleshooting and development skills. In addition to customer-facing work, I bring hands-on experience with CRM, training, and collaboration with sales and marketing teams to drive adoption, retention, and revenue. I enjoy translating technical concepts into clear guidance for clients and colleagues alike, and I’m committed to continuous learning in a fast-paced digital environment.

Renzo Pucci

Front-End Developer, Web Developer, Programmer, +2

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I'm a customer success and technical support professional with over a decade of experience helping international clients resolve complex issues and maximize satisfaction. I excel at email-based support, proactive problem-solving, and collaborating with remote teams to deliver positive customer outcomes. I’m passionate about gaming and technology, and I’m currently expanding my IT expertise with a Software Development degree to further enhance my troubleshooting and development skills. In addition to customer-facing work, I bring hands-on experience with CRM, training, and collaboration with sales and marketing teams to drive adoption, retention, and revenue. I enjoy translating technical concepts into clear guidance for clients and colleagues alike, and I’m committed to continuous learning in a fast-paced digital environment.…I'm a customer success and technical support professional with over a decade of experience helping international clients resolve complex issues and maximize satisfaction. I excel at email-based support, proactive problem-solving, and collaborating with remote teams to deliver positive customer outcomes. I’m passionate about gaming and technology, and I’m currently expanding my IT expertise with a Software Development degree to further enhance my troubleshooting and development skills. In addition to customer-facing work, I bring hands-on experience with CRM, training, and collaboration with sales and marketing teams to drive adoption, retention, and revenue. I enjoy translating technical concepts into clear guidance for clients and colleagues alike, and I’m committed to continuous learning in a fast-paced digital environment.

Available to hire

I’m a customer success and technical support professional with over a decade of experience helping international clients resolve complex issues and maximize satisfaction. I excel at email-based support, proactive problem-solving, and collaborating with remote teams to deliver positive customer outcomes. I’m passionate about gaming and technology, and I’m currently expanding my IT expertise with a Software Development degree to further enhance my troubleshooting and development skills.

In addition to customer-facing work, I bring hands-on experience with CRM, training, and collaboration with sales and marketing teams to drive adoption, retention, and revenue. I enjoy translating technical concepts into clear guidance for clients and colleagues alike, and I’m committed to continuous learning in a fast-paced digital environment.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

AI Advanced Data Trainer at Invisible Technologies

May 1, 2025 - Present

Collaborate with a diverse remote team to support data annotation, classification, and optimization projects focused on AI technologies. Use Slack for real-time collaboration, task management, and coordination. Contribute to improving AI model accuracy by ensuring high-quality data labeling and validation. Follow agile workflows to meet project deadlines and adapt to evolving client requirements in a fast-paced environment.

Customer Success & Technical Solutions Specialist at Europan Srl

November 1, 2018 - October 27, 2025

Acted as the first point of contact for new clients; managed onboarding processes to ensure smooth adoption of products and services. Delivered tailored technical training (in-person and remote) to clients globally; utilized CRM tools to track leads, update customer interactions, and manage follow-ups; collaborated with the sales team to prepare accurate offers, quotes, and invoices; coordinated export and shipping documentation; monitored customer feedback and market trends to identify upselling opportunities and implement targeted retention strategies; led ongoing customer engagement initiatives to nurture relationships, reduce churn, and promote repeat business; represented the company at major international exhibitions; partnered with an external software house to co-develop a client-facing solution, then led its promotion through cold calling, email campaigns, lead generation, and remote presentations, resulting in expanded adoption and new revenue streams.

Production & Quality Lead at Europan Srl

January 1, 2024 - October 27, 2025

Managed day-to-day operations of the manufacturing plant, including scheduling, staff supervision, and machinery maintenance. Implemented ISO 9001-compliant quality control systems with an emphasis on documentation, procedural integrity, and traceability. Acted as key liaison during ISO audits, providing data insights and ensuring regulatory alignment across production and laboratory environments. Conducted chemical and physical testing of raw materials and final products, maintaining GMP compliance. Developed structured data systems to support audits and product release decisions.