Available to hire
I am a results-driven customer service and digital engagement professional with a track record across remote support, ecommerce, and social media management. I thrive in fast-paced teams and love helping customers solve problems with clarity and care.
Outside of work, I enjoy building brands online, exploring new tech tools, and collaborating with diverse teams to deliver delightful experiences.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Tamil
Advanced
Sinhala, Sinhalese
Advanced
Work Experience
Remote Customer & Fleet Support Coordinator at North West Travels
March 1, 2024 - PresentHandling check-ins/check-outs, scheduling routes, assisting with navigation and accounts setup.
Customer Support Specialist
July 1, 2024 - PresentSpecialization in mobile gaming and advertising.
Customer Relationship Executive
June 1, 2024 - October 27, 2025Clothing, cosmetics, home appliances; manage e-commerce sites (Shopify), and omnichannel customer interactions (WhatsApp, Facebook/Instagram, Meta) including face-to-face.
Customer Service Agent
April 1, 2021 - October 27, 2025Telecommunications, Real estate, call center; worked in English, Tamil, Sinhala; rostered with KPIs; handled 100+ customers daily.
Front Office Cashier (Automotive) at A1 Tire Services
October 1, 2020 - October 27, 2025Cash register operations, issuing receipts, refunds and credits; advising on scheduled services; maintaining accurate receipts; processing returns and resolving complaints.
Remote Customer & Fleet Support Coordinator at North West Travels
July 1, 2024 - July 1, 2024Handling check-ins/check-outs, scheduling routes, and assisting with navigation and accounts setup
Customer Support Specialist (Mobile gaming, advertising)
July 2, 2024 - October 27, 2025Customer Relationship Executive (Clothing, cosmetics, home appliances) at FB Asia
June 1, 2024 - June 1, 2024Manage all ecommerce sites like Shopify, WhatsApp, FB/Instagram, Meta and face-to-face interactions
Front Office Cashier (Automotive)
October 1, 2020 - October 1, 2020Work in the cash register; issuing receipts, refunds and credits; advising customers on scheduled services; maintaining receipts and processing returns
Customer Service Agent (Telecom, Real estate, call center)
April 30, 2021 - April 30, 2021Handled inbound calls and chats in English, Tamil, and Sinhala; worked under team leader to meet KPIs; managed over 100 customers daily
Education
Diploma in IT at BCAS
January 11, 2030 - October 27, 2025Foundation in Commercial Cookery (Hospitality Management) at Colombo International Academy of Training and Standards
January 11, 2030 - October 27, 2025Master Barista Program at Colombo International Academy of Training and Standards
January 11, 2030 - October 27, 2025Qualifications
High School Diploma (GCSE)
January 11, 2030 - October 27, 2025Master Barista Program
January 11, 2030 - October 27, 2025Foundation in Commercial Cookery (Hospitality Management)
January 11, 2030 - October 27, 2025Diploma in IT
January 11, 2030 - October 27, 2025High School Diploma
January 11, 2030 - October 27, 2025GCE O/L & A/L IT (BCAS)
January 11, 2030 - October 27, 2025Foundation in Commercial Cookery (Hospitality Management)
January 11, 2030 - October 27, 2025Industry Experience
Media & Entertainment, Retail, Telecommunications, Travel & Hospitality, Professional Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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