AM

Arshard Mohammed

Available to hire

I am a results-driven customer service and digital engagement professional with a track record across remote support, ecommerce, and social media management.

About

I am a results-driven customer service and digital engagement professional with a track record across remote support, ecommerce, and social media management. I thrive in fast-paced teams and love helping customers solve problems with clarity and care.

Outside of work, I enjoy building brands online, exploring new tech tools, and collaborating with diverse teams to deliver delightful experiences.

  • 6 years' experience
  • Joined October 2025

Languages

  • EnglishAdvanced
  • TamilAdvanced
  • Sinhala, SinhaleseAdvanced

Industry experience

  • Media & Entertainment
  • Retail
  • Telecommunications
  • Travel & Hospitality
  • Professional Services
  • Software & Internet

Work experience· 10 roles

Customer Support Specialist (Mobile gaming, advertising)Jul 2024 – Oct 2025 · 1 yr 4 mos
Remote Customer & Fleet Support Coordinator · North West TravelsJul 2024 – Jul 2024 · 1 mo

Handling check-ins/check-outs, scheduling routes, and assisting with navigation and accounts setup

Customer Support SpecialistJul 2024 – Present · 2 yrs 5 mos

Specialization in mobile gaming and advertising.

Customer Relationship Executive (Clothing, cosmetics, home appliances) · FB AsiaJun 2024 – Jun 2024 · 1 mo
Customer Relationship ExecutiveJun 2024 – Oct 2025 · 1 yr 5 mos
Remote Customer & Fleet Support Coordinator · North West TravelsMar 2024 – Present · 2 yrs 9 mos
Customer Service Agent (Telecom, Real estate, call center)Apr 2021 – Apr 2021 · 1 mo
Customer Service AgentApr 2021 – Oct 2025 · 4 yrs 7 mos

Education

Diploma in IT · BCAS2030 – 2025
Foundation in Commercial Cookery (Hospitality Management) · Colombo International Academy of Training and Standards2030 – 2025
Master Barista Program · Colombo International Academy of Training and Standards2030 – 2025

Certifications and awards· 7

High School Diploma (GCSE)2030 – 2025
Master Barista Program2030 – 2025
Foundation in Commercial Cookery (Hospitality Management)2030 – 2025
Diploma in IT2030 – 2025

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