Bhuvana Nandini Ejjineni

Handled high volumes of customer inquiries via phone and email, maintained professionalism, and ensured prompt issue resolution. Managed and updated customer data in CRM systems with 99% accuracy, led to improvements in customer satisfaction (up 15%) and first-contact resolution (up 10%). Analyzed and resolved complex queries, collaborating with internal teams to streamline communication and reduce average handling time (by 12%). Exceeded service KPIs and contributed to process improvements.

Analyzed datasets of 50,000+ records, improving reporting accuracy by 10–15%. Assisted in writing and executing SQL queries for data extraction and reporting, reducing manual prep time by 15–20%. Automated monthly reporting processes, created interactive Power BI and Tableau dashboards, and validated/cleaned large datasets to reduce data errors by 12%. Collaborated with cross-functional teams to streamline data workflows and improve project delivery timelines by 10%. Communicated findings to non-technical stakeholders to support data-driven decisions.