Ana Sánchez de Sousa

Accounting, Administration & Customer Support at Medela AG

Accounting, administration and customer support for remote teams; onboarding and governance; reporting; compliance; ERP implementation and administrative support to Operations and Compliance.

Customer Operations & Localization Specialist at Medela Iberia

Led customer operations and localization; managed CRM/ERP systems (SalesForce, SAP, Sage, Odoo, EDI); forecasting; ServiceNow; Jira; Confluence; Workday; Moodle; multilingual support (ES, PT, EN); cross-functional collaboration; problem-solving; documentation and process improvement.

Technical Support for Android Applications at Google - Barcelona

Technical support for Android applications via chat, email and phone; 24/7 coverage for Portuguese and Brazilian markets; diagnosed crashes and usability issues.

Banking & Administrative Assistant at Santander Bank - Lisbon

Supported monthly financial closings and internal audits; translation of academic, technical and business documents; data reconciliation; ERP migration coordination; adherence to banking policies.