Customer Service Representative at Volta Charger

Developed and executed digital marketing campaigns across multiple channels, which increased brand engagement by 30% in the first quarter. Used Freshdesk to manage customer inquiries, reducing response time by 40% and improving customer satisfaction scores. Created visuals and promotional materials with Canva and CapCut, boosting campaign reach by 25%. Analyzed campaign performance with Excel and Google Analytics to guide content and marketing strategies. Conducted A/B testing and performance analysis on digital ads and email campaigns, optimizing click-through and conversion rates by 15% in six months. Implemented a customer feedback loop by collecting and analyzing customer insights, then collaborating with product and marketing teams to improve service delivery and increase customer satisfaction scores by 20%.

Team Lead - Media Department (Remote) at Eryeol Company Ltd

Led the social media strategy and daily content calendar for the blog’s platforms, growing the social media following by 50% in one year. Produced high-quality visual content and videos using Canva and CapCut, which improved audience retention by 20%. Collaborated with the editorial team to develop content ideas, ensuring alignment with the blog's brand voice and audience interests. Monitored engagement metrics and adjusted strategies using insights from Hootsuite and Google Analytics. Developed and implemented targeted email marketing campaigns to promote blog content, resulting in a 25% increase in newsletter subscriptions and a 10% boost in website traffic. Followed up with leads via Discord and personalized communication to nurture relationships.