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I am a customer-focused professional with experience delivering high-quality day-to-day customer handling, support, and relationship management across diverse industries and international markets. I excel at onboarding, resolving issues efficiently, and maintaining clear communication between stakeholders to ensure seamless customer experiences. I thrive in high-volume environments, manage expectations effectively, and build strong relationships that drive customer satisfaction and loyalty. I am motivated by data-driven decision making and collaborating with cross-functional teams to continuously improve processes and outcomes.…I am a customer-focused professional with experience delivering high-quality day-to-day customer handling, support, and relationship management across diverse industries and international markets. I excel at onboarding, resolving issues efficiently, and maintaining clear communication between stakeholders to ensure seamless customer experiences. I thrive in high-volume environments, manage expectations effectively, and build strong relationships that drive customer satisfaction and loyalty. I am motivated by data-driven decision making and collaborating with cross-functional teams to continuously improve processes and outcomes.

Dhiya Ghassani Fasya Pekanbaru

Project Manager, Content Producer, Content Creator, +5

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I am a customer-focused professional with experience delivering high-quality day-to-day customer handling, support, and relationship management across diverse industries and international markets. I excel at onboarding, resolving issues efficiently, and maintaining clear communication between stakeholders to ensure seamless customer experiences. I thrive in high-volume environments, manage expectations effectively, and build strong relationships that drive customer satisfaction and loyalty. I am motivated by data-driven decision making and collaborating with cross-functional teams to continuously improve processes and outcomes.…I am a customer-focused professional with experience delivering high-quality day-to-day customer handling, support, and relationship management across diverse industries and international markets. I excel at onboarding, resolving issues efficiently, and maintaining clear communication between stakeholders to ensure seamless customer experiences. I thrive in high-volume environments, manage expectations effectively, and build strong relationships that drive customer satisfaction and loyalty. I am motivated by data-driven decision making and collaborating with cross-functional teams to continuously improve processes and outcomes.

Available to hire

I am a customer-focused professional with experience delivering high-quality day-to-day customer handling, support, and relationship management across diverse industries and international markets. I excel at onboarding, resolving issues efficiently, and maintaining clear communication between stakeholders to ensure seamless customer experiences.

I thrive in high-volume environments, manage expectations effectively, and build strong relationships that drive customer satisfaction and loyalty. I am motivated by data-driven decision making and collaborating with cross-functional teams to continuously improve processes and outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Customer Success Associate at Brightchamps

November 1, 2025 - November 1, 2025

Led customer success initiatives across multiple international markets, achieving top rankings in customer interactions and response efficiency. Oversaw onboarding and ongoing support to create a smooth customer journey and acted as the primary liaison between global educators and students to enhance satisfaction.

Business Development Intern at Carbon Addons

September 1, 2024 - September 1, 2024

Designed CSR program proposals to strengthen sustainability initiatives and community impact. Conducted market research on sustainable transportation and supported preparation of proposals and strategic reports to build partnerships.

Trial Class Manager at Algorithmics Global

May 1, 2024 - May 1, 2024

Organized and facilitated trial coding classes, introduced prospective students to core IT and Python concepts, and guided onboarding to convert trials into full programs.

Customer Care Project Based at PT Global Urban Esensial

January 1, 2024 - January 1, 2024

Managed end-to-end customer interactions, maintained product knowledge for the OXYVIT brand, and coordinated cross-functional teams to improve service delivery.

Customer Care Intern at Telkom Indonesia

January 1, 2021 - January 1, 2021

Provided responsive customer support, identified needs, resolved issues, and escalated cases when necessary; conducted follow-ups to ensure timely service resolution across departments.