Melody C Mutototwa

Ensured smooth running of the office and the workshop; prospecting, preparation of quotations and costing of jobs; booking of motor vehicles for services or repairs, and ensuring kits are available; maintaining vehicle service records and performing aftersales services; handling petty cash; ordering lubricants, service and repair kits; preparation of payments requisitions and compiling reports; and performing other duties as assigned by management.

Oversaw the execution of departmental audits as defined in the yearly audit plan, ensuring audits were completed on time with quality output; addressed bottlenecks to avoid progress delays; handled customer complaints courteously; marketed Telecel products; provided personalized customer care and followed up to build customer loyalty; managed and updated customer databases; contributed to product development in line with customer needs.

Place orders, conduct sales and consultations with customers, and address customer complaints related to pharmaceuticals. Build and maintain excellent client relationships. Contribute to IT-related initiatives, including IT Continuity Planning and IT Governance reporting (IT Governance and IT Asset Management).