Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Jesca Ishimwe—a bilingual customer service specialist with extensive experience in the industry. I’m a dependable team player with an outgoing, positive demeanor and a knack for establishing rapport with clients. I specialize in quality, speed and process optimization to boost customer satisfaction and help the business grow. I’m articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and driving business growth. I thrive in collaborative environments and love turning challenging interactions into outstanding customer experiences.…Hi, I’m Jesca Ishimwe—a bilingual customer service specialist with extensive experience in the industry. I’m a dependable team player with an outgoing, positive demeanor and a knack for establishing rapport with clients. I specialize in quality, speed and process optimization to boost customer satisfaction and help the business grow. I’m articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and driving business growth. I thrive in collaborative environments and love turning challenging interactions into outstanding customer experiences.

Jesca Ishimwe

Presenter, Voiceover Artist, Content Producer, +2





Hi, I’m Jesca Ishimwe—a bilingual customer service specialist with extensive experience in the industry. I’m a dependable team player with an outgoing, positive demeanor and a knack for establishing rapport with clients. I specialize in quality, speed and process optimization to boost customer satisfaction and help the business grow. I’m articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and driving business growth. I thrive in collaborative environments and love turning challenging interactions into outstanding customer experiences.…Hi, I’m Jesca Ishimwe—a bilingual customer service specialist with extensive experience in the industry. I’m a dependable team player with an outgoing, positive demeanor and a knack for establishing rapport with clients. I specialize in quality, speed and process optimization to boost customer satisfaction and help the business grow. I’m articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and driving business growth. I thrive in collaborative environments and love turning challenging interactions into outstanding customer experiences.

Available to hire

Hi, I’m Jesca Ishimwe—a bilingual customer service specialist with extensive experience in the industry. I’m a dependable team player with an outgoing, positive demeanor and a knack for establishing rapport with clients. I specialize in quality, speed and process optimization to boost customer satisfaction and help the business grow.

I’m articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and driving business growth. I thrive in collaborative environments and love turning challenging interactions into outstanding customer experiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Bilingual Customer Service Specialist at Concentrix

August 1, 2025 - August 1, 2025

Remote bilingual customer service specialist responsible for addressing customer needs, resolving concerns, and maintaining high satisfaction. Maintained up-to-date knowledge of product and service changes, built empathetic client relationships, and exceeded service standards by following through on inter-department escalations to improve retention. Educated customers on billing and policies and supported post-sale upsell opportunities. Collaborated with staff to enhance the customer experience and meet call guidelines for service levels, handle time, and productivity. Demonstrated energy and professionalism while investigating and resolving inquiries and complaints.

Bilingual Customer Relations Associate at HGS Canada

March 1, 2023 - March 1, 2023

Provided bilingual customer support and product information, maintaining current knowledge of offerings and policies. Responded to customer requests and escalations, built empathetic client relationships, and exceeded service standard goals through effective problem-solving and collaboration. Supported customers with product information and company processes.

Bilingual Customer Service Representative at Alorica

February 1, 2021 - February 1, 2021

Handled high-volume bilingual customer calls with minimal wait times, updated customer records, and processed service orders promptly. Used customer service software to manage interactions and track satisfaction. Analyzed trends to identify opportunities and contributed to developing policies and procedures to meet industry standards. Promoted product promotions and maintained detailed databases for promotional sales.