Available to hire
Analytical and results-driven Engineering Management graduate with strong experience in operations, project optimization, and data-driven decision-making. Skilled in leading teams, improving processes, and applying quantitative market analysis to operational problem-solving.
Recognized at Newell for developing the internal knowledge base, enhancing chatbot AI performance, and achieving top KPI rankings. Bringing an engineering mindset, five years of market analysis and trading experience, and a proven record of executing impactful, scalable improvements.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Amharic
Fluent
Work Experience
Functional QA Tester at Testronic
February 20, 2024 - October 27, 2025Applied analytical problem solving and process feedback to shorten product release cycles and improve QA performance. Ranked top 3 in KPI performance within the team through data-backed refinements and supported cross-functional teams. Led client relationships, logistics coordination, and operational updates across multiple regions. Identified workflow inefficiencies and implemented tracking processes for improved load matching and delivery timelines.
Customer Support Specialist at Newell Brands
February 1, 2024 - October 27, 2025Customer support specialist focused on improving customer experience, building and maintaining an internal knowledge base, collaborating with IT to train machine learning models, and enhancing chatbot AI performance. Recognized for driving improvements in KPI rankings and cross-functional collaboration.
Customer Service Representative at Dream-Motor
May 31, 2023 - May 31, 2023Customer service representative providing support in Poznań, coordinating with cross-functional teams to resolve issues and ensuring high-quality service.
Education
Engineering Management at Poznań University of Technology
January 11, 2030 - October 27, 2025Electrical Engineering at Addis Ababa Science and Technology University
January 11, 2030 - October 27, 2025Engineering Management at Poznań University of Technology
January 11, 2030 - October 27, 2025Electrical Engineering at Addis Ababa Science and Technology University
January 11, 2030 - October 27, 2025Qualifications
Salesforce Certified Specialist
January 11, 2030 - October 27, 2025Email Management & Communication
January 11, 2030 - October 27, 2025SEO & Brand Marketing ( Wix, Squarespace )
January 11, 2030 - October 27, 2025Foundations (Coursera)
January 11, 2030 - October 27, 2025Industry Experience
Software & Internet, Professional Services, Education, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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