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Hi, I’m Iara Lima. I’m a veterinarian by training who pivoted into remote pet care support and customer experience, translating medical information into clear, friendly guidance for clients in the US market. I’ve lived in Portugal with a residence permit and spent two years in Ireland, which gave me a multicultural perspective and strong skills in cross-cultural communication. I’m passionate about pets, delivering exceptional customer care, and creating positive client experiences through empathy and digital competence.…Hi, I’m Iara Lima. I’m a veterinarian by training who pivoted into remote pet care support and customer experience, translating medical information into clear, friendly guidance for clients in the US market. I’ve lived in Portugal with a residence permit and spent two years in Ireland, which gave me a multicultural perspective and strong skills in cross-cultural communication. I’m passionate about pets, delivering exceptional customer care, and creating positive client experiences through empathy and digital competence.

Iara Lima

Content Creator, Content Producer, Social Media Manager, +2

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Hi, I’m Iara Lima. I’m a veterinarian by training who pivoted into remote pet care support and customer experience, translating medical information into clear, friendly guidance for clients in the US market. I’ve lived in Portugal with a residence permit and spent two years in Ireland, which gave me a multicultural perspective and strong skills in cross-cultural communication. I’m passionate about pets, delivering exceptional customer care, and creating positive client experiences through empathy and digital competence.…Hi, I’m Iara Lima. I’m a veterinarian by training who pivoted into remote pet care support and customer experience, translating medical information into clear, friendly guidance for clients in the US market. I’ve lived in Portugal with a residence permit and spent two years in Ireland, which gave me a multicultural perspective and strong skills in cross-cultural communication. I’m passionate about pets, delivering exceptional customer care, and creating positive client experiences through empathy and digital competence.

Available to hire

Hi, I’m Iara Lima. I’m a veterinarian by training who pivoted into remote pet care support and customer experience, translating medical information into clear, friendly guidance for clients in the US market.

I’ve lived in Portugal with a residence permit and spent two years in Ireland, which gave me a multicultural perspective and strong skills in cross-cultural communication. I’m passionate about pets, delivering exceptional customer care, and creating positive client experiences through empathy and digital competence.

Skills

Copywriting

CRM

Experience Level

Copywriting

Expert

CRM

Expert

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Intermediate

German

Beginner

Work Experience

Veterinarian Consultant at Maven Pet

January 1, 2023 - January 1, 2023

Remote veterinary consultations for pet owners in the United States; empathetic communication; adapting veterinary information into client-friendly language; delivered structured and individualized guidance; gained experience in international customer service and cross-cultural interaction.

Customer Success Assistant at Hotel Ibis

January 1, 2025 - January 1, 2025

First point of contact for guests; handling inquiries, requests, and complaints; resolved client issues promptly to ensure smooth customer journeys; maintained accurate guest information and records; strengthened interpersonal and communication skills.