Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Andrew Van Ees. I’m a customer-focused professional with over 10 years of experience driving satisfaction and loyalty in fast-paced remote environments. I excel at leveraging CRM systems and data analysis to resolve issues quickly, improve processes, and elevate the customer experience. I’ve consistently managed high-volume inquiries, boosted retention, and improved operational efficiency.…Hi, I’m Andrew Van Ees. I’m a customer-focused professional with over 10 years of experience driving satisfaction and loyalty in fast-paced remote environments. I excel at leveraging CRM systems and data analysis to resolve issues quickly, improve processes, and elevate the customer experience. I’ve consistently managed high-volume inquiries, boosted retention, and improved operational efficiency.

Andrew Van Ees

Data Analyst, Marketing Analyst, Marketing Strategist, +2





Hi, I’m Andrew Van Ees. I’m a customer-focused professional with over 10 years of experience driving satisfaction and loyalty in fast-paced remote environments. I excel at leveraging CRM systems and data analysis to resolve issues quickly, improve processes, and elevate the customer experience. I’ve consistently managed high-volume inquiries, boosted retention, and improved operational efficiency.…Hi, I’m Andrew Van Ees. I’m a customer-focused professional with over 10 years of experience driving satisfaction and loyalty in fast-paced remote environments. I excel at leveraging CRM systems and data analysis to resolve issues quickly, improve processes, and elevate the customer experience. I’ve consistently managed high-volume inquiries, boosted retention, and improved operational efficiency.

Available to hire

Hi, I’m Andrew Van Ees. I’m a customer-focused professional with over 10 years of experience driving satisfaction and loyalty in fast-paced remote environments.

I excel at leveraging CRM systems and data analysis to resolve issues quickly, improve processes, and elevate the customer experience. I’ve consistently managed high-volume inquiries, boosted retention, and improved operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Full Stack Media Buyer at Worlds Apart Media

April 1, 2022 - October 27, 2025

Primary point of contact for clients, streamlining communication and managing campaign launches to boost client retention by 25% and significantly reduce follow-up queries. Analyzed advertising performance data using AI and HYROS, generating actionable reports that consistently achieved a 3:1 ROAS. Audited daily campaign deliverables and KPIs with 100% budget compliance, ensuring data integrity and campaign alignment.

Foreign Language Teacher at iTutorGroup

March 1, 2022 - March 1, 2022

Customized and delivered over 50 weekly lessons to 300+ students, honing exceptional skills in simplifying complex information and adapting communication to diverse needs. Developed tailored educational curricula, demonstrating strong capabilities in personalized instruction and proactive support—skills directly transferable to user training and support.

Independent Telephone Service Representative at Livexchange

April 1, 2018 - April 1, 2018

Resoled a high volume of customer inquiries for 500+ clients, utilizing Zendesk and Salesforce to maintain 100% data accuracy in all customer records. Acted as a key liaison between clients and the company, employing empathy and problem-solving to resolve issues, which led to a 30% increase in customer satisfaction scores. Efficiently processed applications and updates in a fast-paced setting, demonstrating meticulous data entry and a strong capacity for independent, remote work.

Firm Balancing Assistant at RBC Investments

March 1, 2005 - March 1, 2005

Reconciled financial reports and balanced accounts using Excel and Salesforce, improving operational efficiency by over 50%. Processed financial data with a high degree of accuracy, ensuring full compliance with internal standards and achieving zero audit findings for over 15 years.