On-site involvement with Meta/Facebook campaigns, focusing on process improvements, metrics reporting, and cross-functional collaboration. Mentored teammates and ensured adherence to SLAs and KPIs. Drove ongoing optimization to improve campaign performance and reliability.

Senior Process Executive at Infosys (On-Site Microsoft)

March 31, 2021 - March 31, 2021

Delivered post-sales support through strategic use of CRM systems, enhancing customer satisfaction and improving retention rates. Analyzed customer data to optimize contract and order processing workflows, reducing errors and improving operational efficiency. Drove continuous improvement by analyzing data and providing strategic recommendations to increase service reliability. Mentored new team members to meet SLAs and KPIs. Coordinated with third-party vendors to resolve client escalations and mitigate risks. Produced reports on campaign metrics to guide long-term strategic planning.

Risk Analyst at Accenture (On-Site Facebook)

January 31, 2020 - January 31, 2020

Led ad content review processes with fraud detection protocols, aligning with Facebook’s policies. Performed risk assessments to identify fraudulent activity and minimize disruptions. Advised engineering and data science teams to strengthen platform security. Served as the point of contact for resolving complex issues and maintaining collaboration. Developed scalable fraud prevention strategies to protect digital assets. Improved ad performance through risk-aware optimization.

Catering Staff at Irish Rail Catering

December 31, 2017 - December 31, 2017

Delivered high-level customer service, upsold menu items, and ensured efficient onboard service during peak travel periods.

Call Center Operator at Geri – Abbrevia

October 31, 2016 - October 31, 2016

Managed inbound and outbound calls, resolving customer inquiries with clear, actionable communication; supported data entry and back-office tasks.