Available to hire
I’m Marco Bacchelli, a multilingual professional (English, Spanish & Portuguese) with experience across Customer Success, Talent Sourcing, Hospitality, Order Management and Technical Support.
I bring a unique mix of technical skills, service mindset, and global communication. I thrive in environments where empathy, efficiency, and teamwork drive results. I’m passionate about creating positive experiences — for customers, candidates, and colleagues alike — and continually improving processes that make organizations run more smoothly.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
Portuguese
Advanced
Work Experience
Sourcing Administrator at TELUS Digital
October 1, 2025 - October 1, 2025Screened, qualified and hired candidates globally, supporting end-to-end talent sourcing projects; managed administrative tasks and ensured compliant, smooth workflows. Utilized tools such as Sumsub, CMP 2.0, Excel, Google Sheets, Workday, Gmail, SendGrid and Sisense for data processing and reporting.
Order Experience Representative at Zebra Technologies
September 1, 2024 - September 1, 2024Managed order statuses with logistics, financing, and sales teams; prepared Excel-based reports on orders, stock levels, SKU availability, and invoicing issues.
Customer Service Associate at AT&T
November 1, 2023 - November 1, 2023Delivered tri-lingual (Spanish, Portuguese, English) support to global business clients; handled calls, tickets, and service requests.
Travel Consultant at Kiwi.com
March 1, 2018 - March 1, 2018Assisted customers in booking and resolving travel issues, including stranded passengers; delivered exceptional customer service aligned with Kiwi.com's guarantee.
Concierge / Travel Concierge at Independent / Travel Concierge
July 1, 2015 - July 1, 2015Provided guest support including check-in/check-out, reservations, billing, and concierge duties.
Receptionist / Concierge at Hotel Vista Sol
July 1, 2014 - July 1, 2014Assisted guests with check-in/check-out, cash handling, concierge services, and reservations.
Sourcing Adminstrator at TELUS Digital
October 1, 2025 - October 1, 2025Performed ID verification and AML compliance checks for multiple sourcing projects. Engaged in ongoing sourcing projects for top-tier clients, overseeing the end-to-end recruitment life cycle. Used systems such as Sumsub, CMP 2.0, Excel, Google Sheets, Workday, Gmail, Send Grid and Sisense for data processing and reporting.
Order Experience Representative at Zebra Technologies
September 30, 2024 - September 30, 2024Managed Salesforce cases regarding distributor and partner orders. Handled EMA and export orders, including claims, returns, credits, stock, logistics, customs, and documentation. Collaborated with Logistics, Supply Chain, Finance, and Sales teams to resolve order status and invoicing issues. Prepared Excel-based reports on orders, stock levels, SKU availability, and backlogs.
Customer Support Associate at Telekom Performance (Volkswagen Project)
November 1, 2023 - November 1, 2023Managed Salesforce cases for vehicle and apps support (We Connect, We Connect Go, Volkswagen ID). Handled contract management, revisions and renewals.
Customer Service Associate at AT&T
June 30, 2022 - June 30, 2022Delivered trilingual (Spanish, Portuguese, English) support to global business clients. Managed AT&T Connect accounts: setups, renewals, cancellations.
Travel Consultant at Kiwi.com
March 31, 2018 - March 31, 2018Assisted customers in booking and resolving travel issues, including stranded passengers. Delivered exceptional customer service aligned with Kiwi.com’s guarantee.
Junior Assistant Purser at Princess Cruises (Grand Princess)
July 31, 2015 - July 31, 2015Handled passenger inquiries, complaints, and account transactions. Assisted with documentation, safety duties, and concierge services.
Receptionist/Concierge at Hotel Vista Sol
July 31, 2014 - July 31, 2014Embodied hospitality standards; assisted guests with check-in/out, cash handling, concierge services, and reservations (4* hotels).
Education
Bachelor's degree in Hotel Administration at Ott College
January 1, 2010 - December 31, 2013Secondary & Primary Education in Economy and Management Studies at St. Andrew's Scots School
January 1, 1994 - December 31, 2008Bachelor's degree in Hotel Administration at Otto College Buenos Aires
January 1, 2010 - December 31, 2013Secondary & Primary Education in Economy and Management Studies at St. Andrew's Scots School
January 1, 1994 - December 31, 2008Qualifications
Portuguese Fluency Certificate
January 11, 2030 - October 27, 2025Industry Experience
Travel & Hospitality, Professional Services, Software & Internet, Education, Telecommunications, Transportation & Logistics, Other
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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