Relationship building – selling, partnering and managing accounts. Call on/ establish relationships with prospects, customers, vendors, distributors within the territory. Demonstrate, sell, secure orders and set up programs with existing and potential customers. Familiarize established accounts and prospects with new products, services and developments. Develop/ maintain close working relationships with Finance, Customer Service and Manufacturing to service the accounts. Negotiate and prepare needed documents such as price quotes, terms of sale, lead-times and stocking programs. Investigate policies and notify the company of competitive products, promotions, selling techniques, pricing, warranties or marketing changes. Submit periodic reports detailing activities, sales volumes and expenses. Investigate, gather information and expedite quality claims with Manufacturing. Conduct all business in a manner that upholds high ethical standards. Work to ensure the success of the sales/ mark

Inside Sales Representative at Olon Industries

March 1, 2023 - March 1, 2023

Manage a territory of small and medium sized accounts. Point of contact for all panel priorities for Georgetown production. Transfer of drawer accounts to the Washington facility. Assisting in facilitating system pricing upload for price increases. Liaise with production, scheduling, purchasing, customer service, and outside sales to ensure internal processes are followed and customer issues are handled appropriately. Maintaining existing programs and quotes for direct accounts. Negotiating stocking programs with direct accounts. Co-ordinate trade shows. Quoting new products for all product lines. Data gathering and searching for new account possibilities. Account development, reviving stagnant accounts. Active as the Certified Worker Representative for the JHSC since 2007.

Senior Customer Service Representative at Olon Industries

October 1, 2005 - October 27, 2025

Develop relationships with customers on behalf of the company to assist sales in offering the highest level of service to the customer. Training of new employees within the Department in all facilities. Coordinate kick off meetings for new projects for customers to trouble shoot any issues with producing their product once an order is received. Work closely with sales, internal departments, production and customers to process orders, expedite shipments, co-ordinate production priorities, track shipments, monitor stocking programs and customer inventory. Liaise with all departments to navigate through any issues that may arise to complete a customer’s order in a timely and precise manner. Pursue approvals and process credits, Corrective Action Reports, and Return Authorizations for defective issues that may arise. Interpret and apply the parameters of our various programs and quotes to incoming orders. Enter orders for samples, literature and product. Quoting of new moulding products

Customer Service Representative at Kennametal Ltd.

June 1, 2005 - June 1, 2005

Quoted customers on price and delivery for all standard and special items. Entered orders via fax and telephone for our customers. Developed relationships with customers on behalf of the company to assist sales in any capacity necessary. Maintained customer consignment accounts with stock counts and adjustments as necessary. Processed credits and returns of product from customers. Processed all salesmen’s Test & Demo orders and billings for my territories. Processed literature orders from Tool Shows and other sources for Canada. Liaised between our pricing manager and customers to obtain best pricing to stay competitive with other companies. Participated in many training sessions for tooling and SAP related issues. Liaised with our phone system company on any matters arising with our phone system. Acted as a backup buyer to assist with purchasing standard items when the main buyer needed assistance. Volunteered for the Kennametal Social Club as Treasurer. Successfully completed train