Available to hire
I’m Aziz Hmidani, a customer service professional with extensive experience in hospitality, retail, and aviation. I excel at turning inquiries into solutions, coordinating cross-functional teams, and delivering high-quality service in fast-paced environments. I’m passionate about continuous improvement and creating positive experiences for customers.
My background includes roles with Mall of Qatar and Qatar Airways, where I supported VIP passengers, managed lounge receptions, and led sales initiatives. I bring strong CRM, ERP, and Microsoft Office skills to optimize processes and enhance the customer journey while collaborating effectively with internal teams.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Advanced
English
Advanced
French
Advanced
Work Experience
Quality Assurance Analyst at Sintra Experience
March 1, 2024 - October 27, 2025Evaluate and rate multiple content types (audio, video, text, photos) and provide ratings with written rationale for individual judgments; participate in calibration sessions with team and stakeholders; adhere to client guidelines and workflow policies; coordinate with team lead and stakeholders; maintain confidentiality.
Food Sales Assistant at Galifrango
August 1, 2023 - October 27, 2025Assist customers with product inquiries and purchases; process sales transactions; maintain a clean, organized sales counter; monitor inventory as needed; collaborate with other team members to achieve sales goals.
Customer & Retail Service Representative at Mall of Qatar
February 1, 2018 - October 27, 2025Ensure tenants comply with mall policies and procedures; assist customers with inquiries and problems; maintain high standards of customer service to support a positive shopping experience.
Customer Service Agent at Qatar Airways
February 1, 2016 - February 1, 2016Greet customers and assist during travel; address complaints and escalate to management; deliver memorable customer service to all passengers; ensure a smooth journey and professional interactions.
PRM - PTC Customer Service Agent at Qatar Airways
March 1, 2016 - October 27, 2025Coordinated club car/baggage for VIP passengers; front office agent in Business and First Class lounges; addressed customer account queries and problems; provided ongoing support to customers.
Sales Executive at Saiss region
July 1, 2014 - October 27, 2025Organized sales visits; established new business; maintained accurate records; attended trade exhibitions and meetings; reviewed sales performance and negotiated contracts to meet monthly/annual targets.
Travel Agent and Tourism at Travel Agencies
April 1, 2014 - October 27, 2025Promoted and marketed travel services; handled customer queries and complaints; provided visa/passport advice; managed budgets; planned holidays and insurance packaging.
Food Sales Assistant at Galifrango
August 1, 2023 - October 29, 2025Assist customers with product inquiries and purchases, process sales, maintain inventory, and support team in achieving sales goals.
Sales Executive at Wah at Sais
July 1, 2014 - October 29, 2025Organizing new business, maintaining accurate records, attending trade exhibitions, meetings, and reviewing sales performance.
Customer & Retail Service Representative at Mall of Qatar
February 1, 2018 - October 29, 2025Assist customers with queries, resolve issues, manage refunds and exchanges, and monitor daily sales operations.
Customer Service Agent at Qatar Airways
October 1, 2015 - October 29, 2025Greet customers, manage complaints, provide ongoing support during travel, ensure a memorable journey for passengers in line with policies.
PRM - PTC at Qatar Airways
March 1, 2016 - October 29, 2025Coordinate passenger assistance services and maintain front office contacts.
CUSTOMER SERVICE REPRESENTATIVE at Mall of Qatar (Under Elegancia and Assets Group companies)
March 1, 2023 - March 1, 2023Delivered unforgettable customer service to all passengers traveling with Mall of Qatar; coordinated club car buggies for VIP passengers, UM and PRM; served as receptionist in lounges; addressed customer account queries and problems; provided ongoing team support; liaised with internal departments regarding transportation, purchasing, and order status; managed documentation and reporting.
SALES EXECUTIVE at Mall of Qatar (Under Elegancia and Assets Group companies)
March 1, 2023 - March 1, 2023Actively sought out new sales opportunities through cold calling, networking, and social media; maintained client relationships; prepared and delivered product presentations; ensured stock availability for sales demonstrations; negotiated/closed deals and handled complaints; generated sales reports and set new item codes.
CUSTOMER SERVICE AGENT at Qatar Airways (Under Qatar Aviation Service)
March 1, 2017 - March 1, 2017Delivered exceptional customer service to all passengers; coordinated club car buggies for VIP passengers; served as receptionist in lounge areas (Business and First Class); addressed customer account queries; provided ongoing support to the team and passengers; resolved passenger complaints.
Sales/Customer Service at Wahat Saiss
October 1, 2015 - October 1, 2015Sales and customer service role supporting retail operations and client engagement.
Customer Service / Sales at Digital Colors
March 1, 2023 - March 1, 2023Customer service and sales responsibilities including gift and souvenir customization, design and printing support, customer engagement, cash handling, and reporting.
Education
Diploma in Travel Agent and Tourism at Aviation and Tourism Institute
January 1, 2012 - October 27, 2025Travel Agent and Tourism Diploma at Aviation and Tourism Institute
January 1, 2012 - October 29, 2025Travel and Tourism Diploma at Specialized Institute of Aviation and Tourism
January 1, 2014 - January 1, 2014Computing Development Diploma at Specialized Institute of Applied Technology
January 1, 2012 - January 1, 2012High School Degree - Physics Science at Moulay Rashid College
January 1, 2010 - January 1, 2010Qualifications
Driving License B
January 11, 2030 - October 29, 2025Portuguese Resident Card
January 11, 2030 - October 29, 2025Industry Experience
Retail, Travel & Hospitality, Professional Services, Consumer Goods, Other, Transportation & Logistics, Media & Entertainment
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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