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Hi, I’m Sam, a hands-on professional with experience in technical support, compliance operations, and administrative service environments. I’m proficient with Zendesk, Jira, Excel, and basic SQL, and I excel at resolving issues and maintaining efficient workflows. I’ve organized digital documentation, coordinated communications across teams, and supported operational goals across functions while safeguarding sensitive data. I recently completed a Quality Assurance course to build a solid foundation in software testing and quality processes. I’m actively seeking roles in QA, compliance, support, or operations where I can apply my technical aptitude, critical thinking, and process-improvement mindset to help teams work smarter and faster.…Hi, I’m Sam, a hands-on professional with experience in technical support, compliance operations, and administrative service environments. I’m proficient with Zendesk, Jira, Excel, and basic SQL, and I excel at resolving issues and maintaining efficient workflows. I’ve organized digital documentation, coordinated communications across teams, and supported operational goals across functions while safeguarding sensitive data. I recently completed a Quality Assurance course to build a solid foundation in software testing and quality processes. I’m actively seeking roles in QA, compliance, support, or operations where I can apply my technical aptitude, critical thinking, and process-improvement mindset to help teams work smarter and faster.

Sam M

QA Engineer, Data Analyst, Data Scientist, +2

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Hi, I’m Sam, a hands-on professional with experience in technical support, compliance operations, and administrative service environments. I’m proficient with Zendesk, Jira, Excel, and basic SQL, and I excel at resolving issues and maintaining efficient workflows. I’ve organized digital documentation, coordinated communications across teams, and supported operational goals across functions while safeguarding sensitive data. I recently completed a Quality Assurance course to build a solid foundation in software testing and quality processes. I’m actively seeking roles in QA, compliance, support, or operations where I can apply my technical aptitude, critical thinking, and process-improvement mindset to help teams work smarter and faster.…Hi, I’m Sam, a hands-on professional with experience in technical support, compliance operations, and administrative service environments. I’m proficient with Zendesk, Jira, Excel, and basic SQL, and I excel at resolving issues and maintaining efficient workflows. I’ve organized digital documentation, coordinated communications across teams, and supported operational goals across functions while safeguarding sensitive data. I recently completed a Quality Assurance course to build a solid foundation in software testing and quality processes. I’m actively seeking roles in QA, compliance, support, or operations where I can apply my technical aptitude, critical thinking, and process-improvement mindset to help teams work smarter and faster.

Available to hire

Hi, I’m Sam, a hands-on professional with experience in technical support, compliance operations, and administrative service environments. I’m proficient with Zendesk, Jira, Excel, and basic SQL, and I excel at resolving issues and maintaining efficient workflows. I’ve organized digital documentation, coordinated communications across teams, and supported operational goals across functions while safeguarding sensitive data.

I recently completed a Quality Assurance course to build a solid foundation in software testing and quality processes. I’m actively seeking roles in QA, compliance, support, or operations where I can apply my technical aptitude, critical thinking, and process-improvement mindset to help teams work smarter and faster.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Collaborative Research Project at Trustat

June 1, 2025 - June 1, 2025

Evaluated technologies for secure digital goods transfer; recommended Blockchain and Smart Contracts for transparency, security, and automation; delivered thesis findings to industry stakeholders.

Tele Sales Agent at The Golf Growth Group

January 1, 2025 - January 1, 2025

Generated qualified leads and built a pipeline of prospects. Promoted golf technology and event solutions through strategic outreach. Achieved second-highest daily sales performance company-wide.

Technical Support Agent at Atender Group

October 1, 2024 - October 1, 2024

Provided high-volume technical support using Zendesk across Amazon/US markets. Troubleshot and resolved issues, documented actions for team knowledge. Onboarded and trained new agents on tools and best practices.