Available to hire
I’m Patrice Tapfumaneyi, a Customer Service & Financial Crime Specialist with a focus on AML & Compliance.
With 5+ years in customer service and financial crime prevention, I excel at AML monitoring, KYC verification, fraud detection, and multi-channel support. I thrive in remote work, solving complex client issues while ensuring regulatory compliance.
Skills
Experience Level
Intermediate
Language
English
Fluent
Shona
Fluent
Polish
Beginner
Work Experience
Customer Experience Specialist at First Advantage
September 1, 2025 - September 1, 2025Delivered exceptional customer support via chat, phone, and email for background screening services. Resolved client issues efficiently while maintaining compliance with internal policies. Managed multiple priorities in a fully remote environment, ensuring customer satisfaction.
Customer Service and Operations Analyst at NatWest Bank
December 1, 2023 - December 1, 2023Monitored financial transactions to detect suspicious activity and mitigate risk. Ensured full compliance with AML policies and regulatory requirements. Assisted in internal investigations and maintained precise documentation.
Player Support Professional at Testroniclabs
April 1, 2023 - April 1, 2023Responded to player inquiries via live chat and email for 1 account, payment, and technical issues. Delivered timely and accurate information while maintaining high customer satisfaction. Assisted in identifying and reporting suspicious account activity where necessary.
Fin-Crime Analyst at Revolut
February 1, 2023 - February 1, 2023Flagged high-risk transactions for potential money laundering or fraud. Maintained KYC compliance and collaborated with compliance teams on investigations. Used analytic tools to detect patterns and report fraudulent activity efficiently.
Customer Service Representative at Teleperformance
February 1, 2021 - February 1, 2021Handled inbound calls and resolved complaints while maintaining confidentiality. Provided product and service information to clients with accuracy and professionalism.
Education
Bachelor’s Degree at University of Economics and Human Sciences, Warsaw
October 1, 2020 - September 1, 2023A-Level at ZIMSEC
January 11, 2030 - October 27, 2025O-Level at ZIMSEC & Cambridge
January 11, 2030 - October 27, 2025Qualifications
Industry Experience
Financial Services, Professional Services
Skills
Experience Level
Intermediate
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