Available to hire
Hi there! I’m a dynamic account executive with a track record of driving revenue growth while ensuring exceptional customer experiences across multiple markets. I excel in prospecting, onboarding, and managing full sales cycles, and I’m comfortable coordinating cross-functional teams to deliver tailored solutions that meet business goals. I speak Italian, Spanish, English, and Portuguese, and I enjoy building trusted client relationships, solving problems proactively, and continually improving customer service standards through data-driven CRM and support tools like Salesforce, Microsoft Dynamics, and Zendesk.
Skills
Experience Level
Expert
Intermediate
Language
Italian
Fluent
Spanish; Castilian
Fluent
English
Fluent
Portuguese
Beginner
Work Experience
Trust & Safety Specialist
May 1, 2022 - October 27, 2025Adapting product or content to a specific local market. Reducing the risk that users will be exposed to harm, fraud or other behaviours outside community guidelines. Managing Trust & Safety cases. Ensuring high quality of service in all markets assigned.
Outbound Customer Calls to Promote & Sell Rover Services at Rover.com
March 20, 2022 - March 20, 2022Made outbound customer calls to promote and sell Rover services. Created, maintained, and updated a database of customers with complete information and emails. Met productivity goals. Used CRM software to manage current information on sales opportunities.
Assistant Manager
January 31, 2019 - January 31, 2019Assisted with operational aspects (e.g., bar, kitchen and administration). Trained new hires on operational procedures, customer service standards and POS systems. Carried out full relief responsibilities in the absence of the Manager. Monitored stock and scheduling.
Education
Bachelor's Degree in Linguistic Mediation at University of Linguistic Mediation 'San Michele', Italy
January 1, 2008 - December 31, 2012Diploma in Tourism Operations at Istituto CF Mendino, Italy
January 1, 2019 - December 31, 2022Qualifications
Industry Experience
Retail, Travel & Hospitality, Software & Internet, Professional Services, Education
Skills
Experience Level
Expert
Intermediate
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