Hi there! I’m a dynamic account executive with a track record of driving revenue growth while ensuring exceptional customer experiences across multiple markets. I excel in prospecting, onboarding, and managing full sales cycles, and I’m comfortable coordinating cross-functional teams to deliver tailored solutions that meet business goals. I speak Italian, Spanish, English, and Portuguese, and I enjoy building trusted client relationships, solving problems proactively, and continually improving customer service standards through data-driven CRM and support tools like Salesforce, Microsoft Dynamics, and Zendesk.

user1223661

Hi there! I’m a dynamic account executive with a track record of driving revenue growth while ensuring exceptional customer experiences across multiple markets. I excel in prospecting, onboarding, and managing full sales cycles, and I’m comfortable coordinating cross-functional teams to deliver tailored solutions that meet business goals. I speak Italian, Spanish, English, and Portuguese, and I enjoy building trusted client relationships, solving problems proactively, and continually improving customer service standards through data-driven CRM and support tools like Salesforce, Microsoft Dynamics, and Zendesk.

Available to hire

Hi there! I’m a dynamic account executive with a track record of driving revenue growth while ensuring exceptional customer experiences across multiple markets. I excel in prospecting, onboarding, and managing full sales cycles, and I’m comfortable coordinating cross-functional teams to deliver tailored solutions that meet business goals. I speak Italian, Spanish, English, and Portuguese, and I enjoy building trusted client relationships, solving problems proactively, and continually improving customer service standards through data-driven CRM and support tools like Salesforce, Microsoft Dynamics, and Zendesk.

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Experience Level

Intermediate

Language

Italian
Fluent
Spanish; Castilian
Fluent
English
Fluent
Portuguese
Beginner

Work Experience

Trust & Safety Specialist
May 1, 2022 - October 27, 2025
Adapting product or content to a specific local market. Reducing the risk that users will be exposed to harm, fraud or other behaviours outside community guidelines. Managing Trust & Safety cases. Ensuring high quality of service in all markets assigned.
Outbound Customer Calls to Promote & Sell Rover Services at Rover.com
March 20, 2022 - March 20, 2022
Made outbound customer calls to promote and sell Rover services. Created, maintained, and updated a database of customers with complete information and emails. Met productivity goals. Used CRM software to manage current information on sales opportunities.
Assistant Manager
January 31, 2019 - January 31, 2019
Assisted with operational aspects (e.g., bar, kitchen and administration). Trained new hires on operational procedures, customer service standards and POS systems. Carried out full relief responsibilities in the absence of the Manager. Monitored stock and scheduling.

Education

Bachelor's Degree in Linguistic Mediation at University of Linguistic Mediation 'San Michele', Italy
January 1, 2008 - December 31, 2012
Diploma in Tourism Operations at Istituto CF Mendino, Italy
January 1, 2019 - December 31, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Travel & Hospitality, Software & Internet, Professional Services, Education