Available to hire
I am a dynamic client success specialist with over 15 years of experience in client solutions, project management, and customer service.
I excel at managing high-impact portfolios and driving value through strategic stakeholder engagement and data-driven decision-making. I am adept at fostering relationships across all levels, optimizing workflows, and leveraging technical skills to achieve measurable outcomes. I seek to apply my extensive expertise to expand Alloy.ai’s SMB and Mid-Market segments.
Work Experience
Worker comp specialist II at State of Colorado
October 1, 2024 - October 27, 2025Managed communication for motions, orders, and hearings, demonstrating strong client interaction skills. Provided support to attorneys and claimants, akin to managing customer journeys for successful outcomes. Utilized critical thinking to resolve complex issues involving multiple stakeholders, reflecting problem-solving abilities essential for customer success. Organized and maintained meticulous records, showcasing strong project management and organizational skills. Reviewed legal documents for authenticity, paralleling the analytical skills needed to assess customer needs and improve processes.
Claims Adjudicator at State of Colorado
October 1, 2024 - October 1, 2024Managed complex claims for various stakeholders, honing my ability to navigate complex issues and drive timely resolutions. Developed and implemented processes to ensure timely determination of claims, contributing to efficiency in operations. Collaborated with cross-functional teams to streamline communication and improve eligibility processes. Provided critical insights to stakeholders, aligning with the goal of enhancing customer experience and value. Applied analytical skills to assess claim authenticity, reducing instances of fraud and optimizing resources. Fostered relationships with medical professionals and co-workers, emphasizing the importance of clear communication and collaboration.
Unemployment Claims Specialist at State of Colorado
July 1, 2023 - July 1, 2023Managed complex customer inquiries through effective communication, ensuring clarity on claims processing while fostering relationships with a diverse clientele. Provided real-time legal determinations for workers compensation, showcasing strong analytical skills and attention to detail that translate well to managing customer accounts. Collaborated cross-functionally to develop special projects, emphasizing my ability to drive efficiencies and large-scale process improvements. Assisted in training team members on de-escalation strategies for high-stress claims, which aligns with building scalable customer success strategies. Worked on claims rebuilding and legal document creation, highlighting my project management capabilities and understanding of technical details linked to customer outcomes.
Assistant Manager at Family Dollar
February 1, 2020 - February 1, 2020Managed daily operations to ensure streamlined processes, enhancing overall efficiency in alignment with customer expectations. Supervised and developed a team of XX employees, fostering a culture of ownership and accountability to maximize team performance. Collaborated with management to strategize and achieve sales targets while improving customer engagement and satisfaction. Conducted detailed inventory analysis and oversight, minimizing stock loss while ensuring available products aligned with customer demand. Resolved customer issues efficiently, ensuring high levels of satisfaction and advocacy. Created and executed training programs for new hires, optimizing onboarding processes that support better customer interactions. Analyzed business metrics to identify operational improvements, aligning with company objectives and enhancing customer value.
Project Manager at Beauty Brands
January 1, 2013 - January 1, 2013Led project management for three retail locations, ensuring seamless execution aligned with operational objectives and stakeholder needs. Implemented new strategic initiatives to enhance store performance, closely monitoring key metrics and driving data-driven decision-making. Collected and analyzed data to support cross-functional initiatives, contributing to revenue growth and improved customer satisfaction. Collaborated with various stakeholders to drive revenue growth, fostering strong relationships to support cross-functional objectives and enhance customer satisfaction. Developed repeatable processes that enabled efficient project execution, ensuring consistent quality and customer satisfaction across multiple locations.
Education
Bachelor's in Psychology at National Louis University
January 11, 2030 - October 27, 2025Qualifications
Commercial Driver's License (CDL)
January 11, 2030 - October 27, 2025Industry Experience
Government, Retail, Professional Services
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