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I am Ellisha Joery Nieles Mamay, a psychology graduate with extensive experience in customer service, telemarketing, and administrative support. I am skilled at lead generation, client relationship management, and using CRM tools to streamline appointment scheduling and data management. During my HR internship I supported recruitment and onboarding, maintained accurate employee records, and helped with employee engagement activities. I am proactive, detail-oriented, and thrive in fast-paced environments.…I am Ellisha Joery Nieles Mamay, a psychology graduate with extensive experience in customer service, telemarketing, and administrative support. I am skilled at lead generation, client relationship management, and using CRM tools to streamline appointment scheduling and data management. During my HR internship I supported recruitment and onboarding, maintained accurate employee records, and helped with employee engagement activities. I am proactive, detail-oriented, and thrive in fast-paced environments.

Ellisha Joery Nieles

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I am Ellisha Joery Nieles Mamay, a psychology graduate with extensive experience in customer service, telemarketing, and administrative support. I am skilled at lead generation, client relationship management, and using CRM tools to streamline appointment scheduling and data management. During my HR internship I supported recruitment and onboarding, maintained accurate employee records, and helped with employee engagement activities. I am proactive, detail-oriented, and thrive in fast-paced environments.…I am Ellisha Joery Nieles Mamay, a psychology graduate with extensive experience in customer service, telemarketing, and administrative support. I am skilled at lead generation, client relationship management, and using CRM tools to streamline appointment scheduling and data management. During my HR internship I supported recruitment and onboarding, maintained accurate employee records, and helped with employee engagement activities. I am proactive, detail-oriented, and thrive in fast-paced environments.

Available to hire

I am Ellisha Joery Nieles Mamay, a psychology graduate with extensive experience in customer service, telemarketing, and administrative support. I am skilled at lead generation, client relationship management, and using CRM tools to streamline appointment scheduling and data management.

During my HR internship I supported recruitment and onboarding, maintained accurate employee records, and helped with employee engagement activities. I am proactive, detail-oriented, and thrive in fast-paced environments.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

ESL Teacher at JP Network English Corporation

May 1, 2025 - May 1, 2025

Conducted interactive online English lessons tailored to students' proficiency levels and learning objectives. Assessed student progress and provided personalized feedback to enhance language skills. Maintained student records and prepared reports through accurate data entry.

Virtual Assistant (Part-time) Lead Generation / Admin Support

May 1, 2025 - October 27, 2025

Provided inbound and outbound calls to real estate and other leads to build referral partnerships, promoted complimentary services for referrals, scheduled appointments, managed inbox and calendar, and tracked leads using Follow Up Boss. Delivered general administrative support including data entry and calendar management.

English as Secondary Language Teacher (Online Home-Based)

October 1, 2024 - October 1, 2024

Provided one-on-one online English lessons to students of various ages and proficiency levels. Designed customized lesson plans to meet individual learning goals and improve language fluency. Assessed student progress and adapted teaching methods for optimal outcomes. Recorded lesson notes and progress updates through data entry.

Human Resource Intern at Centro Medico de Santisimo Rosario

August 1, 2024 - August 1, 2024

Assisted in recruitment and onboarding processes, including screening resumes and coordinating interviews. Maintained employee records and prepared reports through precise data entry for the HR department. Provided support in employee engagement activities and other HR duties.

General Virtual Assistant Cold Caller/ Appointment Setter/ Admin Support

July 1, 2024 - July 1, 2024

Conducted outbound cold calls to potential clients, effectively presenting services and securing appointments. Managed customer objections and inquiries, fostering relationships and generating leads. Scheduled appointments for clients using a CRM tool, ensuring seamless follow-up and communication. Performed data entry and provided additional administrative assistance to support the team.

Telemarketing Agent at 167 Archo Resources Inc.

July 1, 2021 - July 1, 2021

Engaged potential customers through outbound calls, presenting product information to close sales. Effectively handled customer objections and inquiries to generate leads and boost sales. Maintained detailed call records and customer notes through accurate data entry for future follow-ups.

Express Delivery Service Caller at Yahu & Eeboy “G” Foods Corporation (Jollibee Mariveles Branch)

January 1, 2021 - January 1, 2021

Managed incoming delivery orders, ensuring accurate and timely processing of customer requests. Logged delivery details and order records through consistent data entry. Addressed customer inquiries and delivery concerns, contributing to improved satisfaction. Coordinated with the delivery team to ensure prompt order dispatch.

Service Crew - Cashier at Mentoring for Work Services, Inc. (Jollibee Mariveles Branch)

February 1, 2020 - February 1, 2020

Managed cash, credit, and debit transactions efficiently, handling high customer volumes daily. Collaborated with the kitchen team to ensure smooth operations and timely service.