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I am a trusted Customer Success and Customer Management professional with extensive experience in problem solving, process optimization and customer loyalty. I excel at building productive teams and delivering enhanced customer experiences through tool-enabled efficiency and proactive problem resolution. I thrive in cross-functional settings and am eager to take on new challenges and responsibilities to progress my career.…I am a trusted Customer Success and Customer Management professional with extensive experience in problem solving, process optimization and customer loyalty. I excel at building productive teams and delivering enhanced customer experiences through tool-enabled efficiency and proactive problem resolution. I thrive in cross-functional settings and am eager to take on new challenges and responsibilities to progress my career.

Carlo Fiorenzo

Project Manager, Content Creator, Content Designer, +2

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I am a trusted Customer Success and Customer Management professional with extensive experience in problem solving, process optimization and customer loyalty. I excel at building productive teams and delivering enhanced customer experiences through tool-enabled efficiency and proactive problem resolution. I thrive in cross-functional settings and am eager to take on new challenges and responsibilities to progress my career.…I am a trusted Customer Success and Customer Management professional with extensive experience in problem solving, process optimization and customer loyalty. I excel at building productive teams and delivering enhanced customer experiences through tool-enabled efficiency and proactive problem resolution. I thrive in cross-functional settings and am eager to take on new challenges and responsibilities to progress my career.

Available to hire

I am a trusted Customer Success and Customer Management professional with extensive experience in problem solving, process optimization and customer loyalty. I excel at building productive teams and delivering enhanced customer experiences through tool-enabled efficiency and proactive problem resolution. I thrive in cross-functional settings and am eager to take on new challenges and responsibilities to progress my career.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Italian

Advanced

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Customer Excellence Leader at Dornbracht Group

February 1, 2025 - February 1, 2025

Excepcional customer service: manage and resolve an average of 75 inquiries per day, providing accurate pricing, availability and lead time information for specialized finishes. Optimized logistic processes, coordinating shipment tracking and timely deliveries. Utilized Salesforce, IPI and Citrix to maximize operational efficiency and ensure a seamless customer experience. Sales support: assisted in the generation of detailed quotations and contributed to sales opportunities.

Sales Reception Desk at Teleperformance

May 1, 2022 - May 1, 2022

Managed Sales orders; Responsible for Sales Latin Markets (Mexico, Colombia, Brazil). Inputted client orders with SAP. Prepared and shipped fragrance samples. Managed export documentation (air, ship, land) and followed up/regulation of all trading operations.

Customer Service Administrator at Indukern

September 1, 2019 - September 1, 2019

Sales administration; Italian market focus; assisted with e-commerce platform orders; credit management; supported to achieve monthly sales targets; contributed to customer satisfaction. (Order input via SAP)

Customer Service Administrator at Ashland Specialty Ingredients

November 1, 2018 - November 1, 2018

Receiving and inputting client orders in SAP; maintained records; export documents; problem resolution and case follow-up; admin and credit support.

Customer Service Administrator at Ashland Specialty Ingredients

February 1, 2016 - February 1, 2016

Receiving and inputting client orders in SAP; maintained accurate records of customer interactions and cases; document export legalization with Chamber of Commerce; resolved customer problems and followed up on cases; supported administration and Credit department.

European CSR Advisor at Bloch World Ltd

August 1, 2013 - August 1, 2013

Input/Data entry of orders; reviewed stock inventory discrepancies and managed delivery issues; contributed to highest customer service ratings and generated repeat/referral sales.