Available to hire
I am a customer-focused professional with 3+ years of experience delivering exceptional support via phone, email, live chat, and in-app platforms. I have a proven track record of resolving complex issues, improving customer satisfaction, and driving process efficiency. I thrive in onboarding, upselling, and collaborating across teams to streamline experiences. I am proficient with CRM tools like Zendesk, Intercom, HubSpot, and Shopify, and I bring empathy, adaptability, and proactive problem-solving to every interaction.
Language
English
Fluent
Work Experience
Education
Bachelor of Science (B.Sc.) in Economics at University of Nigeria, Nsukka
September 1, 2014 - June 30, 2018Customer Service Management (Course) at Coursera
July 1, 2024 - August 31, 2024Qualifications
Customer Service Management (Course)
July 1, 2024 - October 27, 2025Industry Experience
Software & Internet, Education, Professional Services, Retail, Media & Entertainment
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