I am a customer-focused professional with 3+ years of experience delivering exceptional support via phone, email, live chat, and in-app platforms. I have a proven track record of resolving complex issues, improving customer satisfaction, and driving process efficiency. I thrive in onboarding, upselling, and collaborating across teams to streamline experiences. I am proficient with CRM tools like Zendesk, Intercom, HubSpot, and Shopify, and I bring empathy, adaptability, and proactive problem-solving to every interaction.

Ifeoma Ezeh

I am a customer-focused professional with 3+ years of experience delivering exceptional support via phone, email, live chat, and in-app platforms. I have a proven track record of resolving complex issues, improving customer satisfaction, and driving process efficiency. I thrive in onboarding, upselling, and collaborating across teams to streamline experiences. I am proficient with CRM tools like Zendesk, Intercom, HubSpot, and Shopify, and I bring empathy, adaptability, and proactive problem-solving to every interaction.

Available to hire

I am a customer-focused professional with 3+ years of experience delivering exceptional support via phone, email, live chat, and in-app platforms. I have a proven track record of resolving complex issues, improving customer satisfaction, and driving process efficiency. I thrive in onboarding, upselling, and collaborating across teams to streamline experiences. I am proficient with CRM tools like Zendesk, Intercom, HubSpot, and Shopify, and I bring empathy, adaptability, and proactive problem-solving to every interaction.

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Experience Level

Expert
Expert
Intermediate

Language

English
Fluent

Work Experience

Add your work experience history here.

Education

Bachelor of Science (B.Sc.) in Economics at University of Nigeria, Nsukka
September 1, 2014 - June 30, 2018
Customer Service Management (Course) at Coursera
July 1, 2024 - August 31, 2024

Qualifications

Customer Service Management (Course)
July 1, 2024 - October 27, 2025

Industry Experience

Software & Internet, Education, Professional Services, Retail, Media & Entertainment