Ismail Ali
With hands-on experience in management and supervisory roles, I’m looking for an opportunity where I can apply my leadership skills to guide teams, streamline operations, and drive performance.
About
With hands-on experience in management and supervisory roles, I’m looking for an opportunity where I can apply my leadership skills to guide teams, streamline operations, and drive performance.
I’ve successfully managed teams, oversee daily operations, and fostered positive environments in fast-paced settings. I’m eager to use my background in customer service, team development, and operational management to contribute to the success of a new organization.
- Joined October 2025
Skills· 1
Languages
- EnglishFluent
- ArabicFluent
- SomaliFluent
Industry experience
- Media & Entertainment
- Professional Services
Work experience· 4 roles
Engaged with potential candidates to explain the recruitment process and generate interest in job opportunities. Screened CVs and conducted face-to-face interviews, ensuring a seamless hiring process. Maintained accurate candidate records and facilitated onboarding.
Managed front and back-of-house operations for a high-performing team of 20 in a fast-paced, high-pressure environment. Conducted performance evaluations and provided constructive feedback, helping team members achieve personalized goals. Optimized day-to-day operations to ensure efficiency, customer satisfaction, and consistent service quality.
Worked in a high-volume call center environment, assisting prospective students with enrollment inquiries and providing detailed information about educational programs. Delivered exceptional customer service by answering product details, pricing, and availability. Achieved performance targets by consistently meeting or exceeding sales goals.
Education
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