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Hi, I'm Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London. I specialize in diagnosing and troubleshooting hardware and software issues, delivering swift support, and driving sales of AppleCare+ and business solutions. I'm passionate about mentoring teams, delivering engaging presentations, and building strong relationships with clients. I consistently exceed KPIs and have helped redesign sales practices and coach teams to new levels of performance.…Hi, I'm Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London. I specialize in diagnosing and troubleshooting hardware and software issues, delivering swift support, and driving sales of AppleCare+ and business solutions. I'm passionate about mentoring teams, delivering engaging presentations, and building strong relationships with clients. I consistently exceed KPIs and have helped redesign sales practices and coach teams to new levels of performance.

Michał Duda

Presenter, Video Editor, Sound Technician, +2

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Hi, I'm Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London. I specialize in diagnosing and troubleshooting hardware and software issues, delivering swift support, and driving sales of AppleCare+ and business solutions. I'm passionate about mentoring teams, delivering engaging presentations, and building strong relationships with clients. I consistently exceed KPIs and have helped redesign sales practices and coach teams to new levels of performance.…Hi, I'm Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London. I specialize in diagnosing and troubleshooting hardware and software issues, delivering swift support, and driving sales of AppleCare+ and business solutions. I'm passionate about mentoring teams, delivering engaging presentations, and building strong relationships with clients. I consistently exceed KPIs and have helped redesign sales practices and coach teams to new levels of performance.

Available to hire

Hi, I’m Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London. I specialize in diagnosing and troubleshooting hardware and software issues, delivering swift support, and driving sales of AppleCare+ and business solutions.

I’m passionate about mentoring teams, delivering engaging presentations, and building strong relationships with clients. I consistently exceed KPIs and have helped redesign sales practices and coach teams to new levels of performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Polish

Fluent

Work Experience

Technical Expert at Apple Store Brent Cross

November 1, 2024 - November 1, 2024

Diagnosis and troubleshooting of hardware and software issues; AppleCare+ and business solutions sales – top performer; acquisition of corporate clients; mentoring and training new team members; delivering dedicated presentations; top performer during a record-breaking quarterly results.

Specialist at Apple Store Brent Cross

January 1, 2020 - January 1, 2020

Consistently exceeding KPIs including NPS, TMS, and New Business Introductions; rebuilding client relationships through professional support; successfully implementing new sales practices and team coaching.