Michał Duda
Hi, I'm Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London.
About
Hi, I’m Michał Duda, a results-driven Technical Expert with Apple Store Brent Cross in London. I specialize in diagnosing and troubleshooting hardware and software issues, delivering swift support, and driving sales of AppleCare+ and business solutions.
I’m passionate about mentoring teams, delivering engaging presentations, and building strong relationships with clients. I consistently exceed KPIs and have helped redesign sales practices and coach teams to new levels of performance.
- Joined October 2025
Languages
- EnglishFluent
- PolishFluent
Industry experience
- Retail
- Software & Internet
- Computers & Electronics
- Professional Services
- Media & Entertainment
Work experience
Diagnosis and troubleshooting of hardware and software issues; AppleCare+ and business solutions sales – top performer; acquisition of corporate clients; mentoring and training new team members; delivering dedicated presentations; top performer during a record-breaking quarterly results.
Consistently exceeding KPIs including NPS, TMS, and New Business Introductions; rebuilding client relationships through professional support; successfully implementing new sales practices and team coaching.
Education
Certifications and awards
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