Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a customer service professional with a knack for turning complex workflows into smooth operations. I excel at data-driven problem solving, de-escalation, and building positive relationships with diverse stakeholders, including children and parents. I’ve led classroom engagement, coordinated payment workflows, and collaborated with educators and clients to improve processes. I’m comfortable communicating across multiple platforms, analyzing feedback, and supporting teams to achieve shared goals.…I’m a customer service professional with a knack for turning complex workflows into smooth operations. I excel at data-driven problem solving, de-escalation, and building positive relationships with diverse stakeholders, including children and parents. I’ve led classroom engagement, coordinated payment workflows, and collaborated with educators and clients to improve processes. I’m comfortable communicating across multiple platforms, analyzing feedback, and supporting teams to achieve shared goals.

Delight Rwanda

Project Manager, Content Producer, Data Analyst, +3





I’m a customer service professional with a knack for turning complex workflows into smooth operations. I excel at data-driven problem solving, de-escalation, and building positive relationships with diverse stakeholders, including children and parents. I’ve led classroom engagement, coordinated payment workflows, and collaborated with educators and clients to improve processes. I’m comfortable communicating across multiple platforms, analyzing feedback, and supporting teams to achieve shared goals.…I’m a customer service professional with a knack for turning complex workflows into smooth operations. I excel at data-driven problem solving, de-escalation, and building positive relationships with diverse stakeholders, including children and parents. I’ve led classroom engagement, coordinated payment workflows, and collaborated with educators and clients to improve processes. I’m comfortable communicating across multiple platforms, analyzing feedback, and supporting teams to achieve shared goals.

Available to hire

I’m a customer service professional with a knack for turning complex workflows into smooth operations. I excel at data-driven problem solving, de-escalation, and building positive relationships with diverse stakeholders, including children and parents.

I’ve led classroom engagement, coordinated payment workflows, and collaborated with educators and clients to improve processes. I’m comfortable communicating across multiple platforms, analyzing feedback, and supporting teams to achieve shared goals.

Skills

Microsoft Excel

Microsoft Office

SQL

Experience Level

Microsoft Excel

Expert

Microsoft Office

Intermediate

SQL

Intermediate

Language

English

Advanced

Work Experience

Customer Service Representative at Delight Global Call Center (Rwanda)

January 1, 2024 - October 27, 2025

Delivered customer service and education-focused support at a call center and community programs. Expert in de-escalation via Non-Violent Communication, building positive relationships with diverse individuals, and effective team collaboration. Planned and taught lessons that helped children learn and grow with measurable progress; managed classroom activities and collaborated with teachers to meet goals. Maintained regular contact with parents and clients across multiple platforms to answer questions and provide high-quality support. Managed payment workflows, including calculating and verifying payments to ensure accuracy. Used MS Excel to create reports and monitor performance, and SQL to extract data for payment calculations. Used Service Now to track cases and document processes. Analyzed customer feedback to suggest improvements that enhanced service quality.