I am a Medical Doctor with over four years of experience in E-Commerce as a Customer Service Representative and General Supervisor of a work team. I have a proven track record of delivering exceptional customer service and leading high-performing teams. My skills include effective communication, problem-solving, and team management. I possess extensive knowledge of policies and customer service management for platforms such as Amazon, eBay, Walmart, TikTok Shop, and Shopify, all of which were part of my daily responsibilities for four years. My experience includes managing complaints, processing refunds, cancellations, returns, and resolving purchase issues. I am proficient in using tools like SellerCloud, Helium10, Eva Guru, Edesk, and ClickUp to enhance work performance and improve marketplace operations. I would be an excellent asset to your company. I am a responsible individual and a quick learner. A resume is available upon request.

Irianny Paola Lobo Fuentes

I am a Medical Doctor with over four years of experience in E-Commerce as a Customer Service Representative and General Supervisor of a work team. I have a proven track record of delivering exceptional customer service and leading high-performing teams. My skills include effective communication, problem-solving, and team management. I possess extensive knowledge of policies and customer service management for platforms such as Amazon, eBay, Walmart, TikTok Shop, and Shopify, all of which were part of my daily responsibilities for four years. My experience includes managing complaints, processing refunds, cancellations, returns, and resolving purchase issues. I am proficient in using tools like SellerCloud, Helium10, Eva Guru, Edesk, and ClickUp to enhance work performance and improve marketplace operations. I would be an excellent asset to your company. I am a responsible individual and a quick learner. A resume is available upon request.

Available to hire

I am a Medical Doctor with over four years of experience in E-Commerce as a Customer Service Representative and General Supervisor of a work team.

I have a proven track record of delivering exceptional customer service and leading high-performing teams. My skills include effective communication, problem-solving, and team management. I possess extensive knowledge of policies and customer service management for platforms such as Amazon, eBay, Walmart, TikTok Shop, and Shopify, all of which were part of my daily responsibilities for four years.

My experience includes managing complaints, processing refunds, cancellations, returns, and resolving purchase issues. I am proficient in using tools like SellerCloud, Helium10, Eva Guru, Edesk, and ClickUp to enhance work performance and improve marketplace operations.

I would be an excellent asset to your company. I am a responsible individual and a quick learner. A resume is available upon request.

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Skills

Experience Level

Expert

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Team Supervisor / E-Commerce Customer Representative at Soto Deals
January 1, 2025 - January 1, 2025
Led e-commerce customer service operations; improved customer satisfaction; knowledge of Amazon, Walmart, eBay, TikTok Shops, and Shopify; managed customer service issues including complaints, refunds, cancellations, returns and purchases; monitored performance and provided feedback.
Freelancer
January 1, 2022 - January 1, 2022
Design of slides and scientific presentations in the health care field.

Education

Medicine Degree at Universidad del Zulia
January 1, 2016 - January 1, 2024
English Program for Adults at Universidad del Zulia
January 1, 2011 - January 1, 2013

Qualifications

Letter of Recommendation
January 11, 2030 - October 27, 2025
Work Organization Chart
January 11, 2030 - October 27, 2025
Work Certificate on Demand
January 11, 2030 - October 27, 2025

Industry Experience

Retail, Software & Internet, Professional Services