Patrycja Szczepanowska

Handled B2B/B2C orders, complaints, and returns across multiple channels. Acted as main contact for key clients in the order-to-delivery process. Collaborated with IT, sales, and business teams to resolve issues promptly.

Led the customer support team, introducing new processes to boost service quality. Managed order flow and optimized communication with external partners. Coordinated UGC campaigns and created content to strengthen brand presence.

Monitored stock levels and acted as the primary contact for customer inquiries on availability. Created and analyzed KPI reports to identify improvement areas. Implemented process enhancements to increase efficiency.

Led customer support team, introduced new processes to boost service quality; managed order flow and optimized communication with external partners; coordinated UGC campaigns and created content to strengthen brand presence.

Led customer support and production teams, ensuring smooth operations. Planned schedules, maintained stock accuracy, and supported hiring/onboarding. Improved workflows based on feedback and cross-team collaboration. Coordinated order fulfilment and production timelines. Driven professional with a passion for creating exceptional customer experiences. Skilled in leading teams, optimizing processes, and turning feedback into impactful improvements. Thrives in fast-paced, international environments and knows how to balance efficiency with a human touch.

Handled B2B/B2C orders, complaints, and returns across multiple channels. Acted as main contact for key clients in the order-to-delivery process. Collaborated with IT, sales, and business teams to resolve issues promptly.

Led customer support team, introducing new processes to boost service quality. Managed order flow and optimized communication with external partners. Coordinated UGC campaigns and created content to strengthen brand presence.