I’m Peace Umezinne, a Customer Service & Virtual Support Specialist based in a remote setup. I excel at providing empathetic, efficient assistance across live chat, email, and social media, while maintaining a consistent brand voice. I pride myself on resolving inquiries quickly, tracking issues proactively, and delivering service that keeps customers happy and teams informed. In my role with Brainspeed Consulting Solutions, I’ve supported ecommerce and service clients, managed product details and order tracking, escalated complex issues to internal teams, and helped build knowledge bases to streamline onboarding and recurring support. I bring reliability, strong attention to detail, and the ability to work independently to every engagement, always aiming to improve processes and customer experiences.

Peace Umezinne

I’m Peace Umezinne, a Customer Service & Virtual Support Specialist based in a remote setup. I excel at providing empathetic, efficient assistance across live chat, email, and social media, while maintaining a consistent brand voice. I pride myself on resolving inquiries quickly, tracking issues proactively, and delivering service that keeps customers happy and teams informed. In my role with Brainspeed Consulting Solutions, I’ve supported ecommerce and service clients, managed product details and order tracking, escalated complex issues to internal teams, and helped build knowledge bases to streamline onboarding and recurring support. I bring reliability, strong attention to detail, and the ability to work independently to every engagement, always aiming to improve processes and customer experiences.

Available to hire

I’m Peace Umezinne, a Customer Service & Virtual Support Specialist based in a remote setup. I excel at providing empathetic, efficient assistance across live chat, email, and social media, while maintaining a consistent brand voice. I pride myself on resolving inquiries quickly, tracking issues proactively, and delivering service that keeps customers happy and teams informed.

In my role with Brainspeed Consulting Solutions, I’ve supported ecommerce and service clients, managed product details and order tracking, escalated complex issues to internal teams, and helped build knowledge bases to streamline onboarding and recurring support. I bring reliability, strong attention to detail, and the ability to work independently to every engagement, always aiming to improve processes and customer experiences.

See more

Skills

Experience Level

Expert

Work Experience

Virtual Assistant at Brainspeed Consulting Solutions (Freelance)
January 1, 2021 - January 1, 2021
Provided administrative and customer service support for small businesses; managed scheduling, email correspondence, and order management; handled customer inquiries across social platforms, ensuring brand consistency.
Customer Support Representative at Brainspeed Consulting Solutions
January 1, 2021 - October 27, 2025
Responded to customer inquiries via live chat, email, and social platforms (Instagram, Facebook); assisted with product details, order tracking, and issue resolution; escalated complex issues to internal teams and documented recurring problems for process improvements; maintained KPIs in response time, resolution time, and customer satisfaction.

Education

Bachelor’s Degree (Business Administration and Management) at Covenant University
January 11, 2030 - January 1, 2016

Qualifications

Customer Service Fundamentals – Coursera
January 11, 2030 - October 27, 2025
Zendesk Support Administrator Certification
January 11, 2030 - October 27, 2025
Virtual Assistant Training – Udemy
January 11, 2030 - October 27, 2025
Social Media Customer Care – LinkedIn Learning
January 11, 2030 - October 27, 2025

Industry Experience

Professional Services, Media & Entertainment, Education, Software & Internet