Jonathan De La Rosa
I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling.
About
I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling. I thrive in remote, fast-paced environments and bring a proactive, detail-oriented mindset to every challenge.
I am bilingual in English and Spanish, with strong communication, conflict resolution, and problem-solving skills. I am eager to contribute to your company’s success and support teams across diverse regions.
- Joined October 2025
Languages
- EnglishFluent
- Spanish; CastilianFluent
- GermanIntermediate
Industry experience
- Software & Internet
- Professional Services
- Transportation & Logistics
- Retail
Work experience· 10 roles
Supported high-volume warehouse operations by efficiently performing packaging, recycling, and order preparation tasks for multiple client companies, helping maintain smooth logistics flow and reducing processing times through strong teamwork and attention to detail.
Handled the sorting, labeling, and dispatching of large volumes of mail and parcels with speed and accuracy, ensuring on-time delivery for clients across Switzerland and supporting process improvements that enhanced daily output efficiency.
Managed high-volume inbound calls for multiple clients across industries, delivering timely, accurate information and escalating urgent requests while maintaining exceptional customer satisfaction in a fully remote environment.
Education
Certifications and awards
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