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I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling. I thrive in remote, fast-paced environments and bring a proactive, detail-oriented mindset to every challenge. I am bilingual in English and Spanish, with strong communication, conflict resolution, and problem-solving skills. I am eager to contribute to your company's success and support teams across diverse regions.…I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling. I thrive in remote, fast-paced environments and bring a proactive, detail-oriented mindset to every challenge. I am bilingual in English and Spanish, with strong communication, conflict resolution, and problem-solving skills. I am eager to contribute to your company's success and support teams across diverse regions.

Jonathan De La Rosa

Content Creator, Content Producer, Copywriter, +2

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I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling. I thrive in remote, fast-paced environments and bring a proactive, detail-oriented mindset to every challenge. I am bilingual in English and Spanish, with strong communication, conflict resolution, and problem-solving skills. I am eager to contribute to your company's success and support teams across diverse regions.…I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling. I thrive in remote, fast-paced environments and bring a proactive, detail-oriented mindset to every challenge. I am bilingual in English and Spanish, with strong communication, conflict resolution, and problem-solving skills. I am eager to contribute to your company's success and support teams across diverse regions.

Available to hire

I am a customer service and technical support specialist with over 15 years of experience in client support, identity verification, and scheduling. I thrive in remote, fast-paced environments and bring a proactive, detail-oriented mindset to every challenge.

I am bilingual in English and Spanish, with strong communication, conflict resolution, and problem-solving skills. I am eager to contribute to your company’s success and support teams across diverse regions.

Language

English

Fluent

Spanish; Castilian

Fluent

German

Intermediate

Work Experience

Production Worker at Dock Gruppe AG

September 30, 2021 - September 30, 2021

Supported high-volume warehouse operations by efficiently performing packaging, recycling, and order preparation tasks for multiple client companies, helping maintain smooth logistics flow and reducing processing times through strong teamwork and attention to detail.

Answering Service Operator at Alive Answer. Inc

April 30, 2024 - April 30, 2024

Managed high-volume inbound calls for multiple clients across industries, delivering timely, accurate information and escalating urgent requests while maintaining exceptional customer satisfaction in a fully remote environment.

Technicians Assignment Manager at Barrister Global Services Network

October 31, 2017 - October 31, 2017

Coordinated nationwide technician dispatch and job assignments, optimizing schedules and resource allocation to meet tight SLAs and ensuring consistent service delivery for corporate clients in a dynamic remote operations environment.

Medical Scheduler at CCD

June 30, 2016 - June 30, 2016

Scheduled and managed high volumes of medical appointments across multiple departments, ensuring accurate patient data entry, timely coordination with healthcare providers, and a smooth experience for both patients and staff.

Technical Support & Customer Service Manager at Nearshore (Call Center)

November 1, 2015 - November 1, 2015

Led a bilingual support team in delivering technical assistance and customer service for international clients, streamlining ticket resolution workflows, improving first-contact resolution rates, and training agents to uphold service quality standards.

Technical Support at Xerox (Call Center)

January 31, 2014 - January 31, 2014

Provided technical troubleshooting and product support for Xerox hardware and software, resolving client issues efficiently via phone and remote tools while maintaining high customer satisfaction in a fast-paced call center environment.

Picking Dry Goods at SPAR Handels AG

September 30, 2024 - September 30, 2024

Postal Service Worker at Quickmail AG

April 30, 2024 - April 30, 2024

Handled the sorting, labeling, and dispatching of large volumes of mail and parcels with speed and accuracy, ensuring on-time delivery for clients across Switzerland and supporting process improvements that enhanced daily output efficiency.

Client Services at Oliver Behavioral Consultants

July 31, 2023 - July 31, 2023

Delivered empathetic and solution-focused support to clients and families in a behavioral health setting, managing inquiries, coordinating appointments, and ensuring seamless communication between providers and clients in a fully remote environment.

Reviewer, Identity Verification & Customer Support at Integrity Advocate

February 28, 2023 - February 28, 2023

Conducted real-time identity verification and provided multilingual customer support to ensure compliance with digital integrity standards, helping prevent fraud and improve user experience across global online platforms in a secure remote setting.