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Hi, I’m Jyoti Singh. I’m a customer-focused and proactive professional with over 6 years of experience in the airline and retail sectors. I excel at managing high-pressure environments, resolving customer issues with empathy and efficiency, and collaborating cross-functionally to ensure a seamless customer journey. I’m actively pursuing growth in customer support or technical support roles within global service organizations, leveraging CRM, communication, and problem-solving skills to deliver outstanding service.…Hi, I’m Jyoti Singh. I’m a customer-focused and proactive professional with over 6 years of experience in the airline and retail sectors. I excel at managing high-pressure environments, resolving customer issues with empathy and efficiency, and collaborating cross-functionally to ensure a seamless customer journey. I’m actively pursuing growth in customer support or technical support roles within global service organizations, leveraging CRM, communication, and problem-solving skills to deliver outstanding service.

Jyoti Singh

Designer, Graphic Designer, Product Designer, +2

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Hi, I’m Jyoti Singh. I’m a customer-focused and proactive professional with over 6 years of experience in the airline and retail sectors. I excel at managing high-pressure environments, resolving customer issues with empathy and efficiency, and collaborating cross-functionally to ensure a seamless customer journey. I’m actively pursuing growth in customer support or technical support roles within global service organizations, leveraging CRM, communication, and problem-solving skills to deliver outstanding service.…Hi, I’m Jyoti Singh. I’m a customer-focused and proactive professional with over 6 years of experience in the airline and retail sectors. I excel at managing high-pressure environments, resolving customer issues with empathy and efficiency, and collaborating cross-functionally to ensure a seamless customer journey. I’m actively pursuing growth in customer support or technical support roles within global service organizations, leveraging CRM, communication, and problem-solving skills to deliver outstanding service.

Available to hire

Hi, I’m Jyoti Singh. I’m a customer-focused and proactive professional with over 6 years of experience in the airline and retail sectors. I excel at managing high-pressure environments, resolving customer issues with empathy and efficiency, and collaborating cross-functionally to ensure a seamless customer journey.
I’m actively pursuing growth in customer support or technical support roles within global service organizations, leveraging CRM, communication, and problem-solving skills to deliver outstanding service.

Skills

CRM

Microsoft Office

POS

Experience Level

CRM

Expert

Microsoft Office

Expert

POS

Intermediate

Language

English

Fluent

Hindi

Fluent

Swedish

Intermediate

Work Experience

Assistant Store Manager at Da Milano (Retail)

December 31, 2016 - December 31, 2016

Delivered personalized customer service in a luxury retail environment, guided customers to suitable products and supported them through the purchase process, handled product issues and returns while maintaining customer satisfaction, and supported store operations and team coordination to ensure a seamless shopping experience.

Customer Support Associate at GMR (Airport Services)

December 31, 2014 - December 31, 2014

Assisted passengers with baggage, flight information, and terminal guidance; facilitated smooth check-in and boarding processes by coordinating with airline staff; maintained a professional demeanor in a fast-paced airport environment.

Customer Support Associate at Indigo Airlines

January 1, 2012 - January 1, 2012

Supported ticketing, reservations, and check-ins for domestic and international flights; addressed customer concerns at counters and boarding gates with empathy and clarity; ensured adherence to airline safety and compliance standards.