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I am passionate about delivering exceptional customer service and crafting unforgettable experiences for our valued guests. I thrive on creating warm, welcoming atmospheres and ensuring every guest leaves with a memorable impression. With a cheerful disposition and a positive outlook, I am adept at handling diverse personalities and various situations.…

Soe Moe Zon

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I am passionate about delivering exceptional customer service and crafting unforgettable experiences for our valued guests. I thrive on creating warm, welcoming atmospheres and ensuring every guest leaves with a memorable impression. With a cheerful disposition and a positive outlook, I am adept at handling diverse personalities and various situations.…

Available to hire

I am passionate about delivering exceptional customer service and crafting unforgettable experiences for our valued guests. I thrive on creating warm, welcoming atmospheres and ensuring every guest leaves with a memorable impression.

With a cheerful disposition and a positive outlook, I am adept at handling diverse personalities and various situations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Burmese

Fluent

English

Fluent

Work Experience

Senior Reservation Executive at Kempinski Hotel

August 1, 2024 - October 27, 2025

Responsible for updating and managing reservations for individuals across multiple channels (Booking.com, Airbnb, Expedia and other travel agents) as well as corporate bookings. Handle guest inquiries, requests, and complaints; monitor daily traces, cancellations and arrivals for the next day; maintain and update reservation records based on yesterday's activity; respond to inquiries from Extranet platforms (Booking.com, Expedia, Airbnb, etc.), and provide quotes for reservation requests via email. Arrange airport transfers when required.

Reservation Executive at Grands Suites Hotel

July 1, 2024 - July 1, 2024

Update and manage reservations for individuals or groups, handling bookings from Booking.com, Airbnb, Expedia and other travel agents, corporate bookings, and group bookings. Upsell packages; handle cash transactions, follow up payments and refunds; respond to Extranet inquiries; provide quotations via email; arrange airport transfers.

Guest Relation Officer at AX ODYCY Hotel

July 1, 2023 - July 1, 2023

Support guest relations and front desk operations, assist guests with inquiries and special requests, and contribute to delivering high standards of service.

Front Desk Executive at Radisson Blu Hotel

April 1, 2023 - April 1, 2023

Greet and welcome guests; oversee VIP pre-arrival preparation and check-in procedures; answer and screen incoming phone calls; coordinate with all hotel departments; manage check-in/check-out and city ledger; handle cash-related transactions; maintain a tidy reception area and materials; provide basic information in person, by phone and email.

Intern at Hotel Mirama

August 1, 2019 - August 1, 2019

Greet customers and ensure service is performed professionally; supervise weddings, birthdays, New Year ceremonies, trade shows and corporate meetings; report progress to the manager on event progress; support outlet operations including F&B promotions, customer service and inventory management; maintain relationships with vendors and suppliers.