Hi, I'm Sara Alexandra Benevides Da Silva Sales. I'm a dynamic administrative professional with 12 years of experience in back-office operations, sales support, event planning, and customer service across Dubai, Porto, Vila Nova de Gaia, and Zurich. I excel at organizing workflows, managing schedules, coordinating vendor relationships, and delivering exceptional service to clients and colleagues. I am driven by excellence and a collaborative mindset. I embrace new technologies, streamline processes, and contribute to team success by staying organized, proactive, and resilient. I'm excited to bring my proven track record and dedication to your organization.

Sara Alexandra Benevides Da Silva Sales

Hi, I'm Sara Alexandra Benevides Da Silva Sales. I'm a dynamic administrative professional with 12 years of experience in back-office operations, sales support, event planning, and customer service across Dubai, Porto, Vila Nova de Gaia, and Zurich. I excel at organizing workflows, managing schedules, coordinating vendor relationships, and delivering exceptional service to clients and colleagues. I am driven by excellence and a collaborative mindset. I embrace new technologies, streamline processes, and contribute to team success by staying organized, proactive, and resilient. I'm excited to bring my proven track record and dedication to your organization.

Available to hire

Hi, I’m Sara Alexandra Benevides Da Silva Sales. I’m a dynamic administrative professional with 12 years of experience in back-office operations, sales support, event planning, and customer service across Dubai, Porto, Vila Nova de Gaia, and Zurich. I excel at organizing workflows, managing schedules, coordinating vendor relationships, and delivering exceptional service to clients and colleagues.

I am driven by excellence and a collaborative mindset. I embrace new technologies, streamline processes, and contribute to team success by staying organized, proactive, and resilient. I’m excited to bring my proven track record and dedication to your organization.

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Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Advanced
German
Beginner

Work Experience

Back Office Administrator at Dubai-based organization
January 1, 2024 - January 1, 2024
Processed and maintained accurate records of sales transactions and customer interactions. Utilized CSB software and BlueOffice software to track leads, manage customer information, and follow up on inquiries. Collaborated with sales team to achieve targets and contribute to overall team performance. Organized and managed client appointments, schedules, and follow-ups for sales representatives. Handled administrative tasks such as data entry, filing, and report generation for management. Resolved customer issues and complaints promptly to ensure satisfaction and retention. Developed and maintained relationships with suppliers, venues, and service providers for event planning. Used various software for document management, presentations, and database maintenance. Assisted in the creation and distribution of marketing materials for events and promotions. Provided support to team members by managing workloads and prioritizing tasks effectively. Monitored inventory of office supplies and e
Administrative Executive at Porto-based organization
January 1, 2021 - January 1, 2021
Managed daily schedules and calendars for senior staff, ensuring efficient time management. Handled confidential documents with discretion, following company privacy policies. Performed data entry and maintained accurate records in company databases and systems. Managed email correspondence, filtering important messages and responding on behalf of executives. Coordinated client appointments, schedules, and follow-ups for sales representatives. Collaborated with cross-functional teams to support administrative and operational needs.
Nail Studio Manager at Nail Art Studio, Vila Nova de Gaia
January 1, 2020 - January 1, 2020
Coordinated appointments and managed scheduling for nail technicians and beauty specialists. Maintained inventory records and orders for nail art and beauty treatments. Processed customer transactions and handled billing for services and products. Developed and implemented promotional strategies to attract new clients. Oversaw cleanliness and organization of the studio to ensure a pleasant customer experience. Managed social media accounts and updated content to engage with clients and showcase services. Collaborated with the sales team to set sales targets and track performance. Prepared regular reports on sales, expenses, and customer feedback for management review. Trained new staff on studio policies, sales techniques, and customer service standards.
Event Coordinator / Logistics at Nail Art Studio, Porto
January 1, 2021 - January 1, 2021
Coordinated all event logistics, including venue selection, catering, and transportation arrangements. Developed and managed event budgets, ensuring cost-effective resource allocation and financial tracking. Collaborated with cross-functional teams to ensure event alignment with organizational goals and branding. Negotiated contracts with vendors, suppliers, and service providers to secure favorable terms and quality service. Managed event timelines and project milestones to ensure deadlines are met and the event runs smoothly. Oversaw event registration processes, including attendee tracking, ticketing, and on-site check-in procedures. Handled any arising issues or emergencies with composure and effective problem-solving during events. Conducted post-event evaluations, gathering feedback to assess success and identify areas for improvement. Leveraged event management software and tools for efficient planning, execution, and reporting.
Nail Studio Administrative Assistant at Nail Art Studio, Vila Nova de Gaia
January 1, 2020 - January 1, 2020
Coordinated appointments and managed scheduling for nail technicians and beauty specialists. Maintained inventory records and orders for nail art and beauty treatments. Processed customer transactions and handled billing for services and products.

Education

Higher National Diploma in Computer Science (Distinction) at Porto
January 11, 2030 - January 1, 2013
Higher National Certificate in Computing (Distinction) at Porto
January 11, 2030 - January 1, 2019
German A1 Certificate (with Distinction) at Zurich
January 11, 2030 - January 1, 2026
German A2 Certificate at Zurich
January 11, 2030 - January 1, 2026

Qualifications

German A1 Certificate
January 11, 2030 - January 1, 2026
German A2 Certificate
January 11, 2030 - January 1, 2026

Industry Experience

Professional Services, Media & Entertainment, Retail, Software & Internet, Education, Healthcare