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I am a Chemical Engineer with a strong desire to develop professionally, contributing to innovative and purposeful companies. I currently work as a Technical Support Representative at Dexcom, where I apply both technical knowledge and interpersonal skills to provide meaningful support to users in the medical technology sector. My key accomplishments include efficiently handling over 12,000 customer inquiries at Dexcom, ensuring high user satisfaction. I am motivated by environments that foster innovation, collaboration, and continuous learning, and I am open to new opportunities as I work toward my MBA.…I am a Chemical Engineer with a strong desire to develop professionally, contributing to innovative and purposeful companies. I currently work as a Technical Support Representative at Dexcom, where I apply both technical knowledge and interpersonal skills to provide meaningful support to users in the medical technology sector. My key accomplishments include efficiently handling over 12,000 customer inquiries at Dexcom, ensuring high user satisfaction. I am motivated by environments that foster innovation, collaboration, and continuous learning, and I am open to new opportunities as I work toward my MBA.

Emilio Haro

PRO

Designer, Graphic Designer, Product Designer, +2

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I am a Chemical Engineer with a strong desire to develop professionally, contributing to innovative and purposeful companies. I currently work as a Technical Support Representative at Dexcom, where I apply both technical knowledge and interpersonal skills to provide meaningful support to users in the medical technology sector. My key accomplishments include efficiently handling over 12,000 customer inquiries at Dexcom, ensuring high user satisfaction. I am motivated by environments that foster innovation, collaboration, and continuous learning, and I am open to new opportunities as I work toward my MBA.…I am a Chemical Engineer with a strong desire to develop professionally, contributing to innovative and purposeful companies. I currently work as a Technical Support Representative at Dexcom, where I apply both technical knowledge and interpersonal skills to provide meaningful support to users in the medical technology sector. My key accomplishments include efficiently handling over 12,000 customer inquiries at Dexcom, ensuring high user satisfaction. I am motivated by environments that foster innovation, collaboration, and continuous learning, and I am open to new opportunities as I work toward my MBA.

Available to hire

Vilnius, Lithuania

I am a Chemical Engineer with a strong desire to develop professionally, contributing to innovative and purposeful companies. I currently work as a Technical Support Representative at Dexcom, where I apply both technical knowledge and interpersonal skills to provide meaningful support to users in the medical technology sector.

My key accomplishments include efficiently handling over 12,000 customer inquiries at Dexcom, ensuring high user satisfaction. I am motivated by environments that foster innovation, collaboration, and continuous learning, and I am open to new opportunities as I work toward my MBA.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Spanish Technical Support Representative (Hybrid) at Dexcom

January 1, 2023 - October 27, 2025

Managed customer inquiries and complaints, ensuring proper documentation and quality monitoring. Supported less experienced agents internally, contributing to the team's efficiency. Independently evaluated interactions between technical support agents and customers.

Courier Driver at Wolt/Bolt

December 1, 2020 - October 27, 2025

Guaranteed timely deliveries by bicycle or car, maintaining high levels of satisfaction. Route optimization to improve delivery times. Provided customer service during deliveries.

Intern at Escuela Politécnica Nacional

May 1, 2023 - May 1, 2023

Intern at the organic products plant. Supervised the urea-formaldehyde resin production line.

Customer Service Specialist at Bankera

December 31, 2022 - December 31, 2022

Resolved queries via live chat, ticketing system and rarely calls. Supported clients regarding financial transactions and products.

Customer Service Specialist at SpectroCoin

December 31, 2022 - December 31, 2022

Provided professional and technical support on cryptocurrencies. Served multilingual on need-basis.

IT Help Desk (Remote) at HCL Technologies

September 30, 2021 - September 30, 2021

Prioritized technical incidents and remote resolution as required. SLA compliance and focus on service quality.

Customer Service Representative at Web Help (Norwegian Air Shuttle)

October 31, 2020 - October 31, 2020

Assisted in ticketing, e-commerce and claims. Customer service in Spanish and English. Consulted in-house, and redirected concerns or inquiries to other specialized departments.

Summer Intern at Escuela Politécnica Nacional

August 1, 2015 - August 1, 2015

First practical experience in materials science and metallurgy.