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Hi there, I’m Zakia Mouiguina, a motivated and customer-focused professional based in Edmonton, Alberta. I’ve built strong interpersonal and problem-solving skills through roles spanning retail, hospitality, and administrative support, and I excel at providing friendly, efficient service in fast-paced environments. In my experience coordinating schedules, handling CRM records, and assisting management teams, I’m known for staying organized, communicating clearly, and helping both customers and colleagues feel heard and supported. I’m eager to bring a collaborative mindset and a proactive approach to new opportunities.…Hi there, I’m Zakia Mouiguina, a motivated and customer-focused professional based in Edmonton, Alberta. I’ve built strong interpersonal and problem-solving skills through roles spanning retail, hospitality, and administrative support, and I excel at providing friendly, efficient service in fast-paced environments. In my experience coordinating schedules, handling CRM records, and assisting management teams, I’m known for staying organized, communicating clearly, and helping both customers and colleagues feel heard and supported. I’m eager to bring a collaborative mindset and a proactive approach to new opportunities.

Zakia Mouiguina

Content Producer, Assistant Producer, Production Coordinator, +2

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Hi there, I’m Zakia Mouiguina, a motivated and customer-focused professional based in Edmonton, Alberta. I’ve built strong interpersonal and problem-solving skills through roles spanning retail, hospitality, and administrative support, and I excel at providing friendly, efficient service in fast-paced environments. In my experience coordinating schedules, handling CRM records, and assisting management teams, I’m known for staying organized, communicating clearly, and helping both customers and colleagues feel heard and supported. I’m eager to bring a collaborative mindset and a proactive approach to new opportunities.…Hi there, I’m Zakia Mouiguina, a motivated and customer-focused professional based in Edmonton, Alberta. I’ve built strong interpersonal and problem-solving skills through roles spanning retail, hospitality, and administrative support, and I excel at providing friendly, efficient service in fast-paced environments. In my experience coordinating schedules, handling CRM records, and assisting management teams, I’m known for staying organized, communicating clearly, and helping both customers and colleagues feel heard and supported. I’m eager to bring a collaborative mindset and a proactive approach to new opportunities.

Available to hire

Hi there, I’m Zakia Mouiguina, a motivated and customer-focused professional based in Edmonton, Alberta. I’ve built strong interpersonal and problem-solving skills through roles spanning retail, hospitality, and administrative support, and I excel at providing friendly, efficient service in fast-paced environments.

In my experience coordinating schedules, handling CRM records, and assisting management teams, I’m known for staying organized, communicating clearly, and helping both customers and colleagues feel heard and supported. I’m eager to bring a collaborative mindset and a proactive approach to new opportunities.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Expert

Work Experience

Team Member at Tim Hortons

December 1, 2019 - December 1, 2019

Delivered high-quality customer service, processed sales transactions, trained new employees on service standards, and maintained an organized, customer-focused environment during busy periods.

Executive Administrative Assistant at Sofitel Palace Hotel

January 1, 2016 - January 1, 2016

Provided high-level administrative support to executives, managed calendars, travel arrangements, correspondence, and office operations; assisted with event planning and coordination; prepared reports and maintained filing systems.

Customer Service Representative at Concentrix

February 1, 2021 - October 27, 2025

Responded to customer inquiries via phone, email, and chat; resolved issues in a timely manner; managed CRM records and collaborated with internal teams to ensure customer satisfaction.