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I'm Alison Kong, a data-driven customer experience professional with 5+ years of experience across hospitality, retail, and logistics. I map customer journeys, optimize CRM workflows, and translate data insights into actions that improve service quality and operational efficiency. I'm currently pursuing an MBA at UPF-BSM in Barcelona, fluent in English and Mandarin with introductory Spanish, and I enjoy collaborating across teams to turn complex problems into clear, measurable improvements.…I'm Alison Kong, a data-driven customer experience professional with 5+ years of experience across hospitality, retail, and logistics. I map customer journeys, optimize CRM workflows, and translate data insights into actions that improve service quality and operational efficiency. I'm currently pursuing an MBA at UPF-BSM in Barcelona, fluent in English and Mandarin with introductory Spanish, and I enjoy collaborating across teams to turn complex problems into clear, measurable improvements.

Alison Kong

Data Analyst, Digital Marketer, Data Scientist, +2

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I'm Alison Kong, a data-driven customer experience professional with 5+ years of experience across hospitality, retail, and logistics. I map customer journeys, optimize CRM workflows, and translate data insights into actions that improve service quality and operational efficiency. I'm currently pursuing an MBA at UPF-BSM in Barcelona, fluent in English and Mandarin with introductory Spanish, and I enjoy collaborating across teams to turn complex problems into clear, measurable improvements.…I'm Alison Kong, a data-driven customer experience professional with 5+ years of experience across hospitality, retail, and logistics. I map customer journeys, optimize CRM workflows, and translate data insights into actions that improve service quality and operational efficiency. I'm currently pursuing an MBA at UPF-BSM in Barcelona, fluent in English and Mandarin with introductory Spanish, and I enjoy collaborating across teams to turn complex problems into clear, measurable improvements.

Available to hire

I’m Alison Kong, a data-driven customer experience professional with 5+ years of experience across hospitality, retail, and logistics. I map customer journeys, optimize CRM workflows, and translate data insights into actions that improve service quality and operational efficiency.

I’m currently pursuing an MBA at UPF-BSM in Barcelona, fluent in English and Mandarin with introductory Spanish, and I enjoy collaborating across teams to turn complex problems into clear, measurable improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Beginner

Work Experience

Call Centre Executive at Marina Bay Sands

September 1, 2025 - September 1, 2025

Managed high-volume customer interactions using CRM and POS systems, maintaining 95% customer satisfaction. Collaborated cross-functionally with operations and IT to optimize guest request tracking and reporting.

Customer Service Executive at Janio Asia

June 30, 2023 - June 30, 2023

Supported logistics operations and data-driven service delivery for key accounts in China and Southeast Asia. Utilized Zendesk CRM for case tracking, reporting, and escalation analysis. Partnered with operations to map customer issue patterns and reduce recurring incidents by 20%. Trained new hires on CRM analytics and customer communication best practices.

Management Trainee at Putien Singapore Restaurant

February 28, 2022 - February 28, 2022

Oversaw daily outlet operations, applied data insights from POS to forecast demand and optimize resource allocation. Introduced process improvements that reduced transaction errors by 10%. Coached team members on operational analytics and performance tracking.