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I'm a proactive and empathetic Customer Success professional with 4+ years in SaaS, energy, and tech. I own end-to-end client journeys from onboarding to support and retention, translating feedback into product improvements and training solutions that drive adoption and loyalty. I excel at cross-functional collaboration, aligning customer outcomes with business goals to boost satisfaction, retention, and revenue. My strengths include tech sales, onboarding, training, and proactive relationship management across healthcare, energy, and enterprise accounts.…I'm a proactive and empathetic Customer Success professional with 4+ years in SaaS, energy, and tech. I own end-to-end client journeys from onboarding to support and retention, translating feedback into product improvements and training solutions that drive adoption and loyalty. I excel at cross-functional collaboration, aligning customer outcomes with business goals to boost satisfaction, retention, and revenue. My strengths include tech sales, onboarding, training, and proactive relationship management across healthcare, energy, and enterprise accounts.

Ani Jemine

Project Manager, Content Creator, Copywriter, +3

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I'm a proactive and empathetic Customer Success professional with 4+ years in SaaS, energy, and tech. I own end-to-end client journeys from onboarding to support and retention, translating feedback into product improvements and training solutions that drive adoption and loyalty. I excel at cross-functional collaboration, aligning customer outcomes with business goals to boost satisfaction, retention, and revenue. My strengths include tech sales, onboarding, training, and proactive relationship management across healthcare, energy, and enterprise accounts.…I'm a proactive and empathetic Customer Success professional with 4+ years in SaaS, energy, and tech. I own end-to-end client journeys from onboarding to support and retention, translating feedback into product improvements and training solutions that drive adoption and loyalty. I excel at cross-functional collaboration, aligning customer outcomes with business goals to boost satisfaction, retention, and revenue. My strengths include tech sales, onboarding, training, and proactive relationship management across healthcare, energy, and enterprise accounts.

Available to hire

I’m a proactive and empathetic Customer Success professional with 4+ years in SaaS, energy, and tech. I own end-to-end client journeys from onboarding to support and retention, translating feedback into product improvements and training solutions that drive adoption and loyalty.

I excel at cross-functional collaboration, aligning customer outcomes with business goals to boost satisfaction, retention, and revenue. My strengths include tech sales, onboarding, training, and proactive relationship management across healthcare, energy, and enterprise accounts.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Success Executive at Onye Health

June 1, 2025 - June 1, 2025

Owned the full customer lifecycle from prospecting and sales to onboarding, training, and ongoing support for a digital health platform. Closed deals by introducing the platform to healthcare workers and hospital executives, organizing demo sessions, and driving adoption through personalized coaching. Led onboarding for new clients and conducted training for medical staff, ensuring effective use of the EMR/EHR system. Acted as liaison between customers and product/software teams, relaying feedback, tracking issues, and influencing updates to improve usability. Conducted regular business reviews with healthcare facilities to ensure the platform reduced time and cost, increased client reach and revenue, and achieved strategic goals. Contributed to growth strategy by identifying market opportunities and participating in product roadmap discussions.

Volunteer Caregiver at Precious Jewel

September 1, 2024 - September 1, 2024

Assisted elderly residents with daily needs and emotional support. Worked alongside medical staff to ensure patient comfort and well-being. Developed deep empathy and adaptability through direct caregiving experience.

Team Manager, Customer Account Executive at Apex Petroleum Corporation

April 1, 2022 - October 27, 2025

Managed a portfolio of B2B and government accounts valued from $3,000 to $160 million in fuel supply contracts, overseeing full customer lifecycle from bid to delivery. Owned end-to-end process including bidding, quoting, onboarding, supply coordination, and final reporting. Ensured all project timelines, safety protocols, and quality standards were met, directly impacting client project completion success. Facilitated seamless collaboration with construction firms, engineering teams, and government stakeholders to ensure contract fulfillment. Maintained relationships with government buyers, submitting compliance reports for MBE/DBE contracts and ensuring smooth vendor performance. Boosted CSAT scores by 20% through improved engagement strategies and proactive client communication. Increased retention by 15% by streamlining support processes and prioritizing customer needs. Achieved 25% conversion rate increase through workflow and communication enhancements.

Account Executive at Apex Petroleum Corporation

March 1, 2022 - March 1, 2022

Onboarded 20+ clients, guiding them through setup and product adoption processes. Monitored Net Promoter Score (NPS) and client feedback to assess account health. Identified upsell opportunities and streamlined support processes, improving client retention and satisfaction. Worked closely with product and sales teams to refine workflows and messaging.

Customer Service Representative at Diverse Auto Care Centre Ltd.

December 1, 2021 - December 1, 2021

Boosted customer retention by 10% and improved communication workflows. Contributed to a 4% increase in gross profit through relationship management and sales support.

Sales Executive at Rhythm 93.7 FM

December 1, 2020 - December 1, 2020

Achieved a 5% revenue increase by identifying upsell opportunities using CRM data. Collaborated with marketing to design and deliver tailored advertising solutions.