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I am a detail-oriented and dynamic professional with 4+ years of experience in customer service, administrative support, and remote operations. I excel at managing client relationships, streamlining virtual workflows, and supporting cross-functional teams. I come from a strong foundation in marketing and management and pride myself on clear, effective communication. I thrive in fast-paced environments, enjoy problem-solving, and am motivated by delivering exceptional service while maintaining organized, scalable processes. I am excited to contribute to collaborative teams and help drive operational efficiency.…I am a detail-oriented and dynamic professional with 4+ years of experience in customer service, administrative support, and remote operations. I excel at managing client relationships, streamlining virtual workflows, and supporting cross-functional teams. I come from a strong foundation in marketing and management and pride myself on clear, effective communication. I thrive in fast-paced environments, enjoy problem-solving, and am motivated by delivering exceptional service while maintaining organized, scalable processes. I am excited to contribute to collaborative teams and help drive operational efficiency.

Sonia Mensah

Project Manager, Content Creator, Copywriter, +2

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I am a detail-oriented and dynamic professional with 4+ years of experience in customer service, administrative support, and remote operations. I excel at managing client relationships, streamlining virtual workflows, and supporting cross-functional teams. I come from a strong foundation in marketing and management and pride myself on clear, effective communication. I thrive in fast-paced environments, enjoy problem-solving, and am motivated by delivering exceptional service while maintaining organized, scalable processes. I am excited to contribute to collaborative teams and help drive operational efficiency.…I am a detail-oriented and dynamic professional with 4+ years of experience in customer service, administrative support, and remote operations. I excel at managing client relationships, streamlining virtual workflows, and supporting cross-functional teams. I come from a strong foundation in marketing and management and pride myself on clear, effective communication. I thrive in fast-paced environments, enjoy problem-solving, and am motivated by delivering exceptional service while maintaining organized, scalable processes. I am excited to contribute to collaborative teams and help drive operational efficiency.

Available to hire

I am a detail-oriented and dynamic professional with 4+ years of experience in customer service, administrative support, and remote operations. I excel at managing client relationships, streamlining virtual workflows, and supporting cross-functional teams. I come from a strong foundation in marketing and management and pride myself on clear, effective communication.

I thrive in fast-paced environments, enjoy problem-solving, and am motivated by delivering exceptional service while maintaining organized, scalable processes. I am excited to contribute to collaborative teams and help drive operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Bengali

Advanced

French

Beginner

Work Experience

Partner Experience Center Officer at Nsano Company Ltd.

October 1, 2024 - October 1, 2024

First impressions: served as the first point of contact; responded to inquiries using various communication channels in a professional manner. Documentation: maintained detailed and accurate records in CRM or support systems. Data collection: collected and analyzed customer feedback to inform decision making. Product knowledge: provided accurate guidance and recommendations to customers. Team support: contributed to cross-functional teams to enhance service delivery.

Personal/Admin Assistant (Remote) at IUX Markets Limited

October 1, 2024 - October 27, 2025

Coordinated virtual meetings, managed calendars, and scheduled appointments; handled email and communication management remotely on behalf of the manager; prepared reports, presentations, and digital documentation; maintained cloud-based filing system and organized digital records; arranged travel and accommodation bookings online; monitored and ordered office supplies; provided timely reminders and managed task follow-ups across time zones; liaised with team members, clients, and partners via email, chat, or video conferencing.

Call Center Executive at Ecobank Regional Contact Centre

October 1, 2023 - October 1, 2023

Handled customer inquiries and resolved complaints; processed forms and applications; provided product information and follow-up. Information research: used available resources to collect required details. Documentation: recognized trends in customer calls; supported general client services. General support: provided efficient support as assigned to ensure service delivery.

Sales Executive at Enterprise Insurance Co. Ltd.

February 1, 2021 - February 1, 2021

Conducted market research; actively sold insurance products; prepared and delivered presentations; collaborated with team members to meet sales targets.

Administrative Assistant / Facilities Officer (NSP Support) at SIC Life Company (Corporate Services Department)

October 1, 2020 - October 1, 2020

Front desk and admin support; professional client management; handled correspondence and documentation; managed office supplies and budgetary processes for decision making.

Administrative Assistant (Internship) at SIC Life Company (Corporate Services Department)

August 1, 2018 - August 1, 2018

Front desk and admin support; delivered exceptional customer care to clients and visitors; managed correspondence; supported administration tasks and daily operations.