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Hi, I’m Ebele Karen Peters, a seasoned remote customer service specialist with over 10 years of experience across banking, e-commerce, telecom, and travel. I excel at handling high call volumes, resolving technical issues, and delivering top-tier service in fast-paced remote environments. I’m proficient with CRM tools like Zendesk and Salesforce, Amadeus for travel bookings, and Microsoft 365. I’m known for empathy, multitasking, and a detail-oriented approach that helps teams maintain brand integrity while achieving customer satisfaction.…Hi, I’m Ebele Karen Peters, a seasoned remote customer service specialist with over 10 years of experience across banking, e-commerce, telecom, and travel. I excel at handling high call volumes, resolving technical issues, and delivering top-tier service in fast-paced remote environments. I’m proficient with CRM tools like Zendesk and Salesforce, Amadeus for travel bookings, and Microsoft 365. I’m known for empathy, multitasking, and a detail-oriented approach that helps teams maintain brand integrity while achieving customer satisfaction.

EBELE KAREN PETERS

Writer, Screenplay Writer, Video Editor, +5

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Hi, I’m Ebele Karen Peters, a seasoned remote customer service specialist with over 10 years of experience across banking, e-commerce, telecom, and travel. I excel at handling high call volumes, resolving technical issues, and delivering top-tier service in fast-paced remote environments. I’m proficient with CRM tools like Zendesk and Salesforce, Amadeus for travel bookings, and Microsoft 365. I’m known for empathy, multitasking, and a detail-oriented approach that helps teams maintain brand integrity while achieving customer satisfaction.…Hi, I’m Ebele Karen Peters, a seasoned remote customer service specialist with over 10 years of experience across banking, e-commerce, telecom, and travel. I excel at handling high call volumes, resolving technical issues, and delivering top-tier service in fast-paced remote environments. I’m proficient with CRM tools like Zendesk and Salesforce, Amadeus for travel bookings, and Microsoft 365. I’m known for empathy, multitasking, and a detail-oriented approach that helps teams maintain brand integrity while achieving customer satisfaction.

Available to hire

Hi, I’m Ebele Karen Peters, a seasoned remote customer service specialist with over 10 years of experience across banking, e-commerce, telecom, and travel. I excel at handling high call volumes, resolving technical issues, and delivering top-tier service in fast-paced remote environments.

I’m proficient with CRM tools like Zendesk and Salesforce, Amadeus for travel bookings, and Microsoft 365. I’m known for empathy, multitasking, and a detail-oriented approach that helps teams maintain brand integrity while achieving customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Fraud Prevention Specialist at Concentrix – Rogers Bank (Remote, Canada)

January 1, 2025 - October 27, 2025

Investigate suspected fraud cases and recover funds for affected customers. Reduce fraud using behavior analysis and real-time transaction monitoring. Collaborate with IT and cross-functional teams to enhance fraud detection tools.

Social Media Specialist at Concentrix – Rogers Bank (Remote, Canada)

July 1, 2024 - October 27, 2025

Manage and respond to 100+ daily comments, emails, and reviews across platforms. Drive customer engagement and maintain brand consistency.

Advisor II – Customer Service at Concentrix – Rogers Bank (Remote, Canada)

August 1, 2024 - August 1, 2024

Handled 60+ customer calls daily regarding billing, accounts, and product issues. Diagnosed and resolved product concerns, improving first-contact resolution.

Associate Travel Counselor at American Express Global Business Travel (Remote, Canada)

September 1, 2023 - September 1, 2023

Booked flights, hotels, and car rentals using Amadeus GDS system. Resolved 100+ daily travel inquiries and technical issues. Provided visa/travel advice to ensure successful itineraries.

Customer Service Agent at Gexel – Zara E-Commerce (Remote, Canada)

September 1, 2022 - September 1, 2022

Responded to emails and calls for online orders, exchanges, and refunds. Maintained accurate records and ensured a seamless online shopping experience.

Resolution Specialist & Call Center Representative at Globacom Telecommunications (Lagos, Nigeria)

January 1, 2007 - January 1, 2007

Managed escalations and tracked resolution tickets for telecom complaints. Maintained calm professionalism when dealing with high-stress callers.

Insurance Customer Service Representative at ICT Group – Insurance CSR (London, UK)

November 1, 2001 - November 1, 2001

Provided policyholder support and claims assistance. Processed coverage adjustments and documented call logs efficiently.