Nikolaos Fanourios Temertzis

Front Office Supervisor at Katikies Mykonos 5* Hotel

Supervised and led front office operations, aligning with LQA, Forbes, and AMEX FHR standards. Managed guest inquiries, payments, and billing; coordinated inter-departmental services; prepared the team for group arrivals and events; ensured service quality and financial integrity.

Front Office Shift Leader at Electra Palace Rhodes 5* Hotel

Supervised daily front office operations including check-ins/outs and invoicing; handled guest inquiries and complaints; coordinated guest services and ensured smooth arrivals and departures.

Front Office Shift Leader at Elektra Palace Rhodes 5* Hotel

Supervised daily front office operations including check-ins/check-outs and invoicing. Handled guest complaints with professionalism and ensured service recovery. Used Opera PMS and maintained smooth communication with guests.

Front Office Agent - Concierge at Mykonian Avaton Resort 5* Hotel

Welcomed guests, managed check-ins/outs, and ensured smooth arrivals; advised guests on local experiences; managed accounts, payments, and ensured seamless service using Protel.

Front Office Agent at Kakslauttanen Arctic Resort 4* Hotel, Finland

Welcomed guests, managed check-ins/outs, and ensured smooth arrivals. Advised guests on local experiences while maintaining accurate guest information. Managed accounts, payments, and ensured seamless service using Protel.

Front Office Agent - Concierge at Mykonian Avaton Resort 5* Hotel

Welcomed guests, managed check-ins/outs, and ensured smooth arrivals; advised guests on local experiences; managed accounts, payments, and ensured seamless service using Protel.

Front Office Shift Leader at Lindian Village 5* Hotel, Rhodes

Supervised front office operations, trained new staff; performed guest check-ins/outs; ensured service consistency using Protel and supported operational efficiency.