I'm a dynamic and results-driven Customer Support Specialist with over 3 years of experience in client-facing roles across sales, technical support, and customer relationship management. I consistently meet targets, resolve issues, and deliver high customer satisfaction in fast-paced environments. I value clear communication, proactive problem-solving, and empathy in every interaction. In my roles at Foundever and CINNO Electronics, I delivered frontline support via phone, chat, and email, educated customers on POS systems, and collaborated with cross-functional teams to resolve complex issues. I bring a nursing background that reinforces patient-centered care, adaptability, and teamwork, and I am fluent in English with solid Polish and Shona language skills.

Rumbidzai Sakala

I'm a dynamic and results-driven Customer Support Specialist with over 3 years of experience in client-facing roles across sales, technical support, and customer relationship management. I consistently meet targets, resolve issues, and deliver high customer satisfaction in fast-paced environments. I value clear communication, proactive problem-solving, and empathy in every interaction. In my roles at Foundever and CINNO Electronics, I delivered frontline support via phone, chat, and email, educated customers on POS systems, and collaborated with cross-functional teams to resolve complex issues. I bring a nursing background that reinforces patient-centered care, adaptability, and teamwork, and I am fluent in English with solid Polish and Shona language skills.

Available to hire

I’m a dynamic and results-driven Customer Support Specialist with over 3 years of experience in client-facing roles across sales, technical support, and customer relationship management. I consistently meet targets, resolve issues, and deliver high customer satisfaction in fast-paced environments. I value clear communication, proactive problem-solving, and empathy in every interaction.

In my roles at Foundever and CINNO Electronics, I delivered frontline support via phone, chat, and email, educated customers on POS systems, and collaborated with cross-functional teams to resolve complex issues. I bring a nursing background that reinforces patient-centered care, adaptability, and teamwork, and I am fluent in English with solid Polish and Shona language skills.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Polish
Advanced
Shona
Fluent

Work Experience

Customer Support Specialist at Foundever
September 1, 2024 - September 1, 2024
Delivered frontline support via phone, chat, and email, achieving a 97% customer satisfaction rating. Provided in-depth assistance to clients regarding sales, account, and payment support. Educated customers on POS systems, improving engagement and satisfaction. Handled high-volume workloads independently with professionalism and empathy.
Technical Support Specialist at CINNO Electronics Poland Sp. z o.o.
April 1, 2023 - April 1, 2023
Diagnosed and resolved hardware and electronic issues using diagnostic tools. Provided technical and service guidance to clients in both English and Polish. Collaborated with internal teams to resolve complex support cases efficiently.

Education

Bachelor of Science in Nursing at Wyższa Szkoła Gospodarki w Bydgoszczy
March 1, 2022 - May 1, 2025
High School Diploma at Sodbury High School
January 1, 2012 - January 1, 2018

Qualifications

IELTS
January 11, 2030 - October 27, 2025
Google IT Support Certificate
January 11, 2030 - October 27, 2025

Industry Experience

Healthcare, Software & Internet, Professional Services

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

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