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I am a sales and customer service professional with extensive experience in technology-based import/export. I have managed end-to-end export processes, coordinating with multiple vendors, negotiating with freight forwarders and trucking companies, and ensuring accurate documentation from order receipt to shipment delivery. My approach emphasizes problem solving, attention to detail, and delivering a great customer experience. I am highly organized, adaptable, and skilled at building lasting client relationships, driving retention and lead conversion. I am proficient with MS Office, CRM, and business process automation tools to streamline operations, reduce costs, and deliver actionable reports. I am fluent in English and Hindi and thrive in diverse teams and fast-paced environments.…I am a sales and customer service professional with extensive experience in technology-based import/export. I have managed end-to-end export processes, coordinating with multiple vendors, negotiating with freight forwarders and trucking companies, and ensuring accurate documentation from order receipt to shipment delivery. My approach emphasizes problem solving, attention to detail, and delivering a great customer experience. I am highly organized, adaptable, and skilled at building lasting client relationships, driving retention and lead conversion. I am proficient with MS Office, CRM, and business process automation tools to streamline operations, reduce costs, and deliver actionable reports. I am fluent in English and Hindi and thrive in diverse teams and fast-paced environments.

Shailja Jain

Marketing Strategist, Content Producer, Project Manager, +2

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I am a sales and customer service professional with extensive experience in technology-based import/export. I have managed end-to-end export processes, coordinating with multiple vendors, negotiating with freight forwarders and trucking companies, and ensuring accurate documentation from order receipt to shipment delivery. My approach emphasizes problem solving, attention to detail, and delivering a great customer experience. I am highly organized, adaptable, and skilled at building lasting client relationships, driving retention and lead conversion. I am proficient with MS Office, CRM, and business process automation tools to streamline operations, reduce costs, and deliver actionable reports. I am fluent in English and Hindi and thrive in diverse teams and fast-paced environments.…I am a sales and customer service professional with extensive experience in technology-based import/export. I have managed end-to-end export processes, coordinating with multiple vendors, negotiating with freight forwarders and trucking companies, and ensuring accurate documentation from order receipt to shipment delivery. My approach emphasizes problem solving, attention to detail, and delivering a great customer experience. I am highly organized, adaptable, and skilled at building lasting client relationships, driving retention and lead conversion. I am proficient with MS Office, CRM, and business process automation tools to streamline operations, reduce costs, and deliver actionable reports. I am fluent in English and Hindi and thrive in diverse teams and fast-paced environments.

Available to hire

I am a sales and customer service professional with extensive experience in technology-based import/export. I have managed end-to-end export processes, coordinating with multiple vendors, negotiating with freight forwarders and trucking companies, and ensuring accurate documentation from order receipt to shipment delivery. My approach emphasizes problem solving, attention to detail, and delivering a great customer experience.

I am highly organized, adaptable, and skilled at building lasting client relationships, driving retention and lead conversion. I am proficient with MS Office, CRM, and business process automation tools to streamline operations, reduce costs, and deliver actionable reports. I am fluent in English and Hindi and thrive in diverse teams and fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Advanced

Work Experience

Sales & Customer Support – Export sales at NJ Tradesource Inc.

December 31, 2023 - December 31, 2023

Handled sales with customers from receipt of export order to final documentation, coordinating with multiple vendors in a tech-based process; Negotiated with Freight Forwarding Companies for bookings; Negotiated with Trucking Companies for domestic drayage; Managed communication with shipping lines and finalized the bill of lading for export to final destination.

Import / Export Sales Coordinator at SNV Enterprises

December 31, 2023 - December 31, 2023

Successfully managed and closed sales deals with new and existing clients. Conducted market research to identify potential customers and new sales opportunities. Developed and maintained strong customer relationships, leading to repeat business and referrals. Collaborated with the marketing team to develop sales strategies and promotional materials. Achieved and exceeded quarterly sales targets, contributing to the company's overall growth. Learned and applied use of MS Office suite, CRM’s and its tools. Participated with the team at the organisation in developing a business process automation software with employee and customers input and deployed the same in completing business transactions which not only helped reduce costs, it helped eliminate errors and omissions and providing ready report generation of various levels.