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Experienced team leader with a strong background in coaching and developing multi-skilled teams. Skilled in escalation management, performance analysis, and driving process improvements. Adept at facilitating training programs, managing quality assurance, and ensuring compliance with scheduling and payroll policies. Proven ability to maintain seamless communication with U.S. counterparts, support staffing efforts, and foster positive employee engagement. Known for delivering strategic guidance, operational oversight, and actionable insights through regular reporting and cross-functional collaboration.…Experienced team leader with a strong background in coaching and developing multi-skilled teams. Skilled in escalation management, performance analysis, and driving process improvements. Adept at facilitating training programs, managing quality assurance, and ensuring compliance with scheduling and payroll policies. Proven ability to maintain seamless communication with U.S. counterparts, support staffing efforts, and foster positive employee engagement. Known for delivering strategic guidance, operational oversight, and actionable insights through regular reporting and cross-functional collaboration.

Erin Ann Flejoles

Online Trainer, Post Production Supervisor

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Experienced team leader with a strong background in coaching and developing multi-skilled teams. Skilled in escalation management, performance analysis, and driving process improvements. Adept at facilitating training programs, managing quality assurance, and ensuring compliance with scheduling and payroll policies. Proven ability to maintain seamless communication with U.S. counterparts, support staffing efforts, and foster positive employee engagement. Known for delivering strategic guidance, operational oversight, and actionable insights through regular reporting and cross-functional collaboration.…Experienced team leader with a strong background in coaching and developing multi-skilled teams. Skilled in escalation management, performance analysis, and driving process improvements. Adept at facilitating training programs, managing quality assurance, and ensuring compliance with scheduling and payroll policies. Proven ability to maintain seamless communication with U.S. counterparts, support staffing efforts, and foster positive employee engagement. Known for delivering strategic guidance, operational oversight, and actionable insights through regular reporting and cross-functional collaboration.

Available to hire

Experienced team leader with a strong background in coaching and developing multi-skilled teams. Skilled in escalation management, performance analysis, and driving process improvements. Adept at facilitating training programs, managing quality assurance, and ensuring compliance with scheduling and payroll policies. Proven ability to maintain seamless communication with U.S. counterparts, support staffing efforts, and foster positive employee engagement. Known for delivering strategic guidance, operational oversight, and actionable insights through regular reporting and cross-functional collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Product Support Agent I at RealPage Phil Inc

April 1, 2017 - April 1, 2017

Delivered customer-centric care via phone, chat, and email; documented interactions in the ticket system; provided basic product training and how-to sessions; troubleshot integrated RealPage products to identify root causes; managed real-time solutions and set expectations for resolution; contributed to customer satisfaction metrics and achieved product knowledge certifications.

Operations Assistant Manager at RealPage Phil Inc

October 1, 2025 - October 1, 2025

Led, coached, and developed a multi-skilled team; managed escalation related to product or quality concerns; conducted performance and process analyses; facilitated ongoing training; maintained regular communication with US counterparts; participated in staffing decisions; cascaded targets and organizational changes; monitored team performance for quality and training; managed timekeeping and payroll; drove positive employee engagement and adherence to schedules; prepared team statistics and supported cross-team initiatives.

Technical Support Representative II at Convergys (Intuit / QuickBooks)

June 1, 2015 - June 1, 2015

Handled ‘How Do I’ process questions, configuration, and reporting basics; corrected and fixed tax-related transactions; performed installations, re-installations, and upgrades; provided best recommendations for business needs; managed Tier 1 escalations and ensured high customer service quality.

Customer Service Representative at ALORICA PHILIPPINE INC (Intuit / Insurance)

February 5, 2014 - February 5, 2014

Answered calls and responded to customer requests; provided product and service information; identified, researched, and resolved issues; maintained call logs and reports; handled escalations and supported teammates; acted as team lead when manager was unavailable.