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Hi, I’m Roobini A/P Nadarajan, a Malaysian IT and customer service professional with over a decade of experience supporting IT help desks, procurement, and frontline client support. I excel at diagnosing issues, streamlining processes, and delivering reliable service across corporate and educational environments. I’m passionate about learning, collaborating with cross-functional teams, and delivering high-quality results. I’m seeking new opportunities to apply my technical and administrative skills in a dynamic organization where I can contribute to growth and continue building my expertise.…Hi, I’m Roobini A/P Nadarajan, a Malaysian IT and customer service professional with over a decade of experience supporting IT help desks, procurement, and frontline client support. I excel at diagnosing issues, streamlining processes, and delivering reliable service across corporate and educational environments. I’m passionate about learning, collaborating with cross-functional teams, and delivering high-quality results. I’m seeking new opportunities to apply my technical and administrative skills in a dynamic organization where I can contribute to growth and continue building my expertise.

Roobini A/P Nadarajan

Graphic Designer, Web Designer, UI Designer, +2

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Hi, I’m Roobini A/P Nadarajan, a Malaysian IT and customer service professional with over a decade of experience supporting IT help desks, procurement, and frontline client support. I excel at diagnosing issues, streamlining processes, and delivering reliable service across corporate and educational environments. I’m passionate about learning, collaborating with cross-functional teams, and delivering high-quality results. I’m seeking new opportunities to apply my technical and administrative skills in a dynamic organization where I can contribute to growth and continue building my expertise.…Hi, I’m Roobini A/P Nadarajan, a Malaysian IT and customer service professional with over a decade of experience supporting IT help desks, procurement, and frontline client support. I excel at diagnosing issues, streamlining processes, and delivering reliable service across corporate and educational environments. I’m passionate about learning, collaborating with cross-functional teams, and delivering high-quality results. I’m seeking new opportunities to apply my technical and administrative skills in a dynamic organization where I can contribute to growth and continue building my expertise.

Available to hire

Hi, I’m Roobini A/P Nadarajan, a Malaysian IT and customer service professional with over a decade of experience supporting IT help desks, procurement, and frontline client support. I excel at diagnosing issues, streamlining processes, and delivering reliable service across corporate and educational environments.

I’m passionate about learning, collaborating with cross-functional teams, and delivering high-quality results. I’m seeking new opportunities to apply my technical and administrative skills in a dynamic organization where I can contribute to growth and continue building my expertise.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Service Executive at DCS Card Centre

May 1, 2025 - May 1, 2025

Managed inbound, outbound, email and live chat inquiries for card-based access services, including troubleshooting, activation, deactivation, and replacement of cards. Provided support for security access and credentialing systems. Maintained and updated customer accounts in the organization’s database. Investigated and resolved customer issues related to card access or security. Collaborated with IT and Facilities to resolve technical or security-related problems impacting card access.

Customer Service Executive at AGS Integration – Singapore

May 1, 2024 - May 1, 2024

Managed inbound/outbound calls and user registrations. Reported attendance and prepared operational and monthly service reports. Performed app troubleshooting and guided users through sign-up processes. Monitored frontline operations and ensured timely service delivery. Flagged system errors and escalated abnormalities to technical teams.

IT Service Desk Engineer 1 & Procurement Assistant at NEC Corporation of Malaysia

November 1, 2023 - November 1, 2023

Provided IT support and troubleshooting within SLA timelines. Logged and monitored support tickets, ensuring resolution and user satisfaction. Supported procurement activities, supplier evaluation, and pricing negotiations. Maintained inventory levels and procurement records.

IT Support Executive at Fairview International School

February 1, 2023 - February 1, 2023

Managed hardware/software inventory and IT asset tracking. Set up user accounts and handled incoming technical inquiries. Coordinated IT engineer schedules and project support. Provided remote and on-site troubleshooting, printer maintenance, and software installations. Maintained records for billing and performed various admin tasks.

Microsoft Customer Service Executive at Concentrix Malaysia Sdn. Bhd

April 1, 2021 - April 1, 2021

Supported Microsoft Licensing (India & Australia) via calls, faxes, and emails. Provided program details and benefit guidance to customers. Ensured accurate procedures and effective complaint management.

Sales and Procurement Service Executive at Servlink Technology Resources (M) Sdn Bhd

June 1, 2017 - June 1, 2017

Managed inquiries, quotations, invoicing, and stock updates. Maintained supplier coordination and tracked orders from China. Sales and Procurement Service Executive; handled online marketing and promotional updates.

Time-Scale Clerk – Operational Risk Management at HSBC (M) TRUSTEE BHD, KL

June 1, 2012 - June 1, 2012

Handled instruction verifications, callbacks, and corporate action notices. Managed incoming faxes, letters, and operational documentation. Provided support in cash reconciliation and other duties.